Job Title: ServiceNow Business Analyst / Scrum Master
Seeking a ServiceNow Business Analyst / Scrum Master to support enterprise platform initiatives. This role will gather requirements, work with stakeholders and technical teams, manage Agile backlogs, and support testing through go-live.
Responsibilities
Lead requirement-gathering sessions, interviews, and stakeholder workshops
Create user stories, acceptance criteria, process flows, and functional documentation
Partner with ServiceNow developers and architects on scalable solutions
Support backlog refinement, sprint planning, and Agile ceremonies
Coordinate UAT, defect tracking, release readiness, and user training
Recommend process improvements using ServiceNow capabilities
Requirements
4+ years of Business Analysis experience
3+ years of direct ServiceNow experience
Experience with ITSM, HRSD, CSM, SPM, or related modules
Strong Agile/Scrum, Jira or Azure DevOps experience
Experience with UAT, stakeholder management, and documentation
Strong communication and workshop facilitation skills
Preferred: ServiceNow CSA and/or Scrum certification.
