Sr. Event Technology Project Manager

Opus Agency is a full-service global event agency focused on creating innovative event experiences for leading brands. The Sr. Event Technology Project Manager leads client-facing event technology and registration projects, including digital platforms, attendee registration, onsite operations, and team deliverables. The role manages schedules, budgets, processes, risks, client relationships, and project teams across multiple concurrent events.

Responsibilities:

• Act as the primary point of contact for clients, internal stakeholders, and vendors for all event technology and registration workstreams
• Serve as the overall Opus project lead on small to mid-sized events with exclusively event technology and registration services
• Understand all workstreams supported by Opus Event Technology and Registration (e.g., technical architecture/platform configuration, housing management, customer service) and represent these workstreams to clients as Opus team lead
• Oversee all assigned tasks on multiple concurrent projects across event types
• Develop, maintain, and drive workback schedules
• Lead the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
• Demonstrate proficiency in digital platforms and tools; understands functionality, user experience, and troubleshooting; consults clients on configuration best practices
• Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
• Manage documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
• Lead complex client and team meetings, including platform demos and technical discussions within area of expertise
• Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
• Delivers projects within time and budgetary requirements
• Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
• Lead and contribute to internal trainings and resources; recommend process and resource improvements
• Supervises work of project team members from Event Technology & Registration
• Oversees work of temporary staff deployed onsite at events
• Acts as an event supervisor for employees in area of focus
• May manage full-time employee direct reports

Requirements:

• 8+ years of experience in a relevant role
• Proven experience in management of small, high-touch events that require a high degree of discretion and diplomacy, sound judgment, exacting attention to detail, and highly professional communication
• Strong critical thinking, organizational, analytical and problem-solving skills
• Effectively manages time to meet deadlines and support team deliverables
• Confident communicator with strong verbal, written, and presentation skills; high attention to precise, clear, grammatically correct written communication with a high degree of diplomacy
• Excellent documentation skills
• Skilled at prioritizing multiple projects in high-pressure, fast-paced environments
• Adaptable to last-minute changes and frequent interruptions
• Always maintains confidentiality and professionalism
• Collaborative and able to work effectively with colleagues, clients, and vendors
• Self-motivated and resourceful; proactively manages own learning and development
• Provides constructive feedback in a professional manner
• Adaptable to multiple tool suites (e.g., Microsoft, Google, Slack, Zoom, Monday.com, file shares)
• Solid math skills, for analyzing event data and supporting budget management and reconciliation
• Interpret and respond to varied instructions and solve non-standard problems
• strong preference for experience in corporate event
• Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable
• Bachelor's degree from four-year institution is preferred
• Supervisor experience preferred