Technical Customer Success Manager

Vontier is a global technology company providing connected solutions for transportation, automation, and multi-energy applications. Driivz is seeking a Technical Customer Success Manager to manage strategic enterprise customers, serve as a trusted advisor, and drive platform adoption, retention, satisfaction, and growth. The role involves leading customer engagements, supporting APIs and integrations, coordinating complex issues, delivering training, and collaborating with cross-functional teams.

Responsibilities:

• Own the relationship with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR
• Act as the customer’s trusted advisor and primary point of contact, developing strong relationships with both business and technical stakeholders
• Understand each customer’s business objectives, technical environment, and success criteria and build plans to drive adoption and measurable value
• Lead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning
• Drive customer retention, satisfaction, adoption, and growth while proactively identifying risks and opportunities
• Develop a strong understanding of the Driivz platform, architecture, APIs, integrations, and technical capabilities
• Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems
• Partner with Product, R&D, Support, Operations, and other internal teams to manage technical challenges and ensure successful customer outcomes
• Lead and coordinate complex customer issues and escalations, ensuring clear communication, ownership, and follow-through
• Deliver technical and functional training to customers, enabling their teams to effectively use and manage the Driivz platform
• Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes
• Translate customer requirements and feedback into actionable input for Product and R&D
• Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem

Requirements:

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company
• Proven experience owning and developing large enterprise accounts and high-value ARR portfolios
• Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders
• Strong technical aptitude and experience working with REST APIs, integrations, and complex software platforms
• Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders
• Experience leading customer meetings, technical discussions, workshops, and training sessions
• Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences
• Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations
• Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams