Business Operation Systems Analyst

WEX is a financial services company. The Business Operation Systems Analyst serves as a subject matter expert for operational ecosystems, governing complex workflows and data flows across enterprise platforms. The role focuses on system controls, root cause analysis, cross-functional solution design, process automation, configuration integrity, performance metrics, and change enablement.

Responsibilities:

• Systems Governance & Mapping: Maintain a comprehensive, end-to-end understanding of complex transaction and data flows across enterprise platforms
• Platform & Process Governance: Analyze, design, implement, and govern system-based workflows and process solutions supporting billing, pricing administration, tax administration, merchant configuration, customer entitlements, settlement processing, and financial reconciliation activities
• System Controls & Risk Mitigation: Develop, implement, and monitor robust data controls to maximize configuration accuracy across integrated, interconnected platforms. Identify system gaps and logic discrepancies before they manifest as customer or financial defects
• Cross-Functional Leadership: Serve as the Subject Matter Expert for the end-to-end operational system ecosystem. Translate intricate operational and contractual requirements into technical specifications, and represent the operations function in cross-functional solution design discussions
• Root Cause Analysis & Issue Resolution: Investigate "non-standard," high-pressure operational errors involving multiple overlapping systems and data sources. Lead comprehensive root cause analysis efforts and coordinate cross-functional corrective action plans
• Data & Configuration Integrity: Partner closely with business stakeholders to audit and ensure that complex system configurations strictly align with contractual obligations, pricing structures, and regulatory tax requirements
• Process Automation: Identify operational bottlenecks and eliminate high-risk manual workarounds by partnering with product and engineering teams to prioritize system enhancements and automated reconciliation tools
• Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of system enhancements, process automations, and risk mitigation efforts
• Change Enablement: Lead change management initiatives to ensure seamless adoption of new system processes and workflow improvements across affected business units

Requirements:

• Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Technology, or a related field
• 5 to 8 years of related work experience leading system implementations, technical business analysis, or financial systems initiatives within a corporate environment
• Demonstrated ability to deeply analyze complex system architectures, transactional data flows, and integrations
• Proven track record of handling "non-standard" or high-pressure situations, navigating ambiguous data environments, and performing multi-system root cause analysis
• Demonstrated capability to operate with minimal supervision ("management by exception"), reviewing work primarily against results and overall department goals
• Direct experience supporting enterprise billing systems, complex pricing administration, tax compliance platforms, or financial reconciliation architectures
• Extensive experience collaborating with internal networks across matrixed corporate structures (Product, Engineering, Corporate Finance, Risk and Operations)
• Comfort leveraging analytical and diagnostic tools to synthesize multi-source data for pattern recognition
• Agentic Intelligence experience -- Preferred