Customer Service Associate (US-Based Remote)

Compass Experience Labs is a business process outsourcing company that partners with brands to deliver customer experience services. The Customer Service Associate will support specialty coffee and beverage retail customers by answering questions, resolving concerns, assisting with orders and accounts, and providing knowledgeable support across multiple channels.

Responsibilities:

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

Requirements:

• 2+ yrs previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications