REMOTE Customer Service Representative | Training Provided

Globe Life is seeking remote, entry-level professionals to support individuals and families with benefits-related questions and enrollment. The role involves scheduled virtual and phone appointments, client service, benefits education, insurance enrollment assistance, and ongoing relationship management, with training and licensing guidance provided.

Responsibilities:

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families interested in available benefits
• Listen carefully to client questions, concerns, and priorities
• Provide friendly, professional, and personalized service
• Answer benefit and coverage questions clearly
• Explain information in easy-to-understand language
• Maintain consistent communication and follow-up
• Assist existing clients with applicable policy-related service needs
• Maintain accurate digital client records
• Manage appointments and follow-up activities
• Build lasting relationships through trust, professionalism, and dependable service
• Conducting virtual benefit consultations
• Explaining life, accident, and supplemental health insurance options
• Identifying individual and family protection needs
• Helping clients compare available coverage options
• Making needs-based recommendations
• Assisting eligible clients with applications and enrollment
• Completing required documentation
• Assisting with beneficiary information
• Conducting applicable policy and benefit reviews
• Providing ongoing support after enrollment

Requirements:

• Friendly and comfortable speaking with people
• A strong verbal and written communicator
• An active listener
• Customer-focused and service-oriented
• Positive and professional
• Dependable and consistent
• Self-motivated
• Organized with strong time-management skills
• Comfortable solving problems
• Able to work independently from home
• Comfortable collaborating with a virtual team
• Confident learning new technology
• Coachable and receptive to feedback
• Goal-oriented
• Motivated by measurable results
• Interested in professional and leadership growth
• communication skills, professionalism, work ethic, coachability, and motivation to learn and grow
• Be at least 18 years of age
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Be comfortable communicating through Zoom and phone
• Be comfortable using web-based technology
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License