Customer Excellence Associate Manager - Remote

Stryker is seeking a Customer Excellence Associate Manager to support education and surgeon engagement. The role builds relationships with teaching institutions and healthcare professionals, develops customer engagement and Medical Education programs, coordinates educational content and logistics, and evaluates program effectiveness across a western territory.

Responsibilities:

• Manage internal and external resources that supports an overarching strategic direction
• Product and procedural expertise related to HCP education programs
• Understanding and knowledge of key competitive landscape
• Collaborate with key opinion leaders to design educational materials
• Responsible for developing and managing customer-facing strategy, content and education programs
• Drive team collaboration with broader Medical Education/product marketing/sales training, etc
• Lead Medical Education program coordination, logistics and content delivery
• Organize and deliver in-class or virtual courses
• Identify and analyze Medical Education program metrics to identify effectiveness
• Contribute meaningful input into the strategic direction for Medical Education
• Identify potential areas of opportunity for new investments
• Develop KOL network, VOC and survey to gather customer feedback
• Understand and provide input to training and Medical Education workstreams
• Allocate support and resources to leverage programs
• Develop Medical Education programs while adapting to customer needs and business priorities
• Understand the different communication channel strategies and associated impacts
• Articulate desired communications outcomes consistent with Medical Education strategy

Requirements:

• Bachelor's degree required
• 6+ years of work experience required
• The preferred candidate will be located in the Western region
• MBA preferred
• 3+ years medical device or Medical Education experience preferred
• Orthopaedic experience preferred
• Excellent presentation and interpersonal communications skills