Technical Account Manager (Customer Solutions Architect) - NORAM

Gravitee is a company building a platform for API management, event streaming, and AI agent security. The Technical Account Manager serves as the post-sales technical owner for enterprise accounts, guiding customers to production, providing technical advisory support, driving adoption and retention, and contributing to customer advocacy and field enablement.

Responsibilities:

• Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/PS or partner delivery
• Run a Tiered Portfolio: Prioritise deliberately across a book of enterprise accounts, judge where your time creates the most value, hold scope, and route work to the right team when it is not yours to absorb
• Own the Advisory Rhythm: Deliver QBRs, release briefings, and technical roadmaps, and drive value realisation against each customer's ROI targets
• Growth & Retention: Spot expansion and usage signals early, feed them to the account team, and protect retention across your book
• Customer Advocacy: Champion your customers inside Product and Engineering, with business impact attached, through our structured feature request process
• Field Contribution: Strengthen the wider team with demos, reusable assets, architecture design, and enablement content
• Values Advocacy: Ensure customer interactions live and breathe Gravitee core values: Passion, Hold Nothing Back, and Professionalism

Requirements:

• Strong technical background within SaaS, cloud, platform, infrastructure, or software environments
• Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures
• Hands-on experience implementing or deploying technical platforms into customer or production environments
• Experience with Docker and/or Kubernetes deployments
• Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments
• Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments
• Clear communicator who can explain technical concepts in a practical and understandable way
• Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations
• Care deeply about quality, clarity, and impact
• Are curious, adaptable, and excited by emerging technologies like AI
• Take ownership and follow through
• Value collaboration, openness, and continuous improvement
• Kafka or event-streaming experience
• Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns
• Scripting or development background (Java, Python)
• Startup or scale-up experience