JOB Details:
Working arrangement
• Hybrid, with three days a week in office. Everyone is in on Tuesday and Wednesday, and the third day is the person's choice.
Interview process
• One round of about an hour, with the recruiter vetting candidates first.
• The hiring manager prefers on-site but is fine with Teams. On-site is preferred so candidates can get a feel for the commute and environment.
Interview process
• Possible to extend up to 24 months assuming the work is good. Possible to convert if the need persists.
About The Position
• Acts as a liaison between development groups and business units for the development and
implementation of new systems and enhancement of existing systems.
• Evaluates new digital developments and evolving business requirements and recommends appropriate
systems alternatives and/or enhancements to current systems.
• Prepares communications and makes presentations on system enhancements and/or alternatives.
• Tracks and reports the realized value once the automation is operational.
Key responsibilities include:
• Works with stakeholders to identify and clarify moderate to complex business requirements
• Facilitates meetings with business stakeholders and Digital to understand business requirements;
demonstrates understanding of business needs and recommends design changes for moderately
complex challenges
• Conducts one-on-one interviews, brainstorming sessions, group work sessions, automation discovery
workshops and surveys when necessary
• Translates business and design requirements into technical requirements
• Directs and owns process/system changes and reviews process changes to ensure design changes meet
business requirements
• Draws process maps and uses business process modeling techniques
• Manages overall catalogue of process flows for medium complexity projects
• Facilitates review and signoff of design changes to ensure design changes meet business requirements
• Performs QA against specifications and solves issues
• Assists with conducting tests and inspections of products, services, solutions or processes to evaluate
quality or performance
• Supports medium complexity projects with little or no degree of supervision, including tracking issues and
managing action items
• Appropriately documents knowledge and integrates cross-project knowledge, experience and value to
make more accurate decisions
• Interfaces with agile scrum teams to deliver digital solutions; acts as BA Point of Contact (POC) on scrum
team
• Provides innovative ideas and insights to redesign business processes that will optimize business results
• Acts as a liaison between business stakeholders and vendors to ensure successful implementation and
support of project efforts
• Communicates with the business and software engineers to develop tools that will solve for
client/business requirements
• Reviews the Digital organization’s technology enablement and integration plans; demonstrates technical
expertise within own technology through determining best course of action for own project
• Demonstrates strong working knowledge of agile software development processes and the development
lifecycle; liaises with scrum masters and coaches to move project forward
• Coaches less experienced co-workers and provides feedback to enhance skills and knowledge
Day-to-day responsibilities
• Coordinate with stakeholders to identify and clarify business requirements.
• Facilitate meetings, run one-on-one interviews or larger group workshops, and produce detailed documentation.
• Translate business needs into functional and technical requirements.
• Create process maps or use other process modeling techniques.
• Keep product owner(s) updated on status.
• Act as the "face" of the use case for stakeholders, communicating where it stands in the process.
Must-have skills
1. Analyzing and interpreting organizational data
2. Strong communication
3. Strong knowledge of practices and procedures for translating business requirements
Nice-to-have skills
• Meeting facilitation
• Developing professional presentations
Qualifications
• Bachelor’s degree required, preferably in mathematics, computer science, or business.
• Five or more years of experience working with IT related systems/projects required. Business Analyst
experience is required.
• Three or more years of experience in a customer service oriented and/or IT related field required.
In addition to the above qualifications, the successful candidate will demonstrate:
• Strong understanding of how to interpret customer’s business needs and translate them into application
and operational requirements.
• Strong ability to facilitate meetings and develop professional presentations.
• Strong ability to analyze organizational data and complex problems, interpret and recommend alternative
courses of action, and implement intervention strategies to attain performance targets.
• Strong ability to communicate systems and procedural changes to end users through excellent written
and oral communications.
• Comprehensive knowledge of the practices, procedures and principles of performance analysis (trending,
root cause and gap analysis), benchmarking and audit compliance.
