About this role

Technical Support Specialist - Contract - $24-34 per HR

Description

Join a dynamic team providing remote support to critical sectors. This onsite contract role involves troubleshooting, incident management, and customer support. The position requires a strong technical background and the ability to communicate complex concepts effectively. You will work closely with engineering and product teams to enhance service quality and drive improvements. The role supports 24/7 operations, with shifts based on business needs.

Key Responsibilities

Serve as the primary contact for customer support via various communication channels.
Manage and resolve incidents in line with service level agreements.
Document triage details and resolution steps accurately.
Collaborate with cross-functional teams to drive service improvements.
Identify opportunities for workflow and process enhancements.

Qualifications

Minimum of 3 years of experience in a technical support role.
Strong networking knowledge, including protocols and troubleshooting.
Proficiency in using generic office and operating system software.
Excellent verbal and written communication skills.
Ability to manage multiple tasks and work independently.

Core Technologies

Networking Protocols | Generic Office Software | Operating Systems | VoIP | Radio Technologies

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (

Technical Support Specialist

Key skills

About this role