Senior Program Engineer, IT Services & Cloud Operations

Keeper Security is a cybersecurity software company that provides zero-trust and zero-knowledge solutions for organizations and federal IT environments. The Senior Program Engineer will lead complex cross-functional IT services, cloud infrastructure, compliance, automation, disaster recovery and Zero Trust identity initiatives across engineering, security, compliance and operations teams.

Responsibilities:

• Lead end-to-end execution of complex federal platform, IT services and infrastructure programs, including cloud modernization, automation and security integrations
• Partner with Engineering, Security, Compliance and Product leadership to define program strategy, priorities, milestones and success criteria
• Oversee large-scale cloud initiatives across AWS and federal environments, ensuring scalability, cost efficiency, security and operational resilience
• Coordinate the Infrastructure-as-Code operating model for GovCloud, including Terraform coverage, automated deployments and reduction of manual change management
• Lead enterprise disaster recovery initiatives, including cross-region failover architecture, recovery time and recovery point objective validation, and recurring resilience testing
• Drive Zero Trust identity initiatives, including KeeperPAM deployment, SCIM expansion and automated identity lifecycle management for federal environments
• Partner with Information Security to support FedRAMP High hardening, STIG validation and continuous compliance monitoring across federal-facing services
• Integrate security-by-design and compliance requirements into federal platform and IT services programs, including FedRAMP, DoD Impact Levels, SOC 2 and ISO 27001
• Collaborate with Security Engineering and the CISO organization to maintain program-level compliance and audit readiness
• Coordinate with Engineering teams to improve deployment pipelines, reduce release friction and strengthen platform reliability
• Champion automated testing, security scanning, release governance and repeatable operational processes
• Oversee observability and monitoring initiatives to improve system visibility, performance and incident response across federal and commercial environments
• Define and track service-level indicators, service-level objectives and error budgets in partnership with Engineering and Security teams
• Recruit, onboard, mentor and develop Federal Platform Operations engineers as the team grows
• Serve as a cross-functional technical liaison, ensuring clear communication, dependency tracking and alignment across teams
• Manage program timelines, technical risks, dependencies and stakeholder expectations across multiple concurrent initiatives
• Apply Agile, Waterfall or hybrid delivery methodologies based on program requirements
• Evaluate emerging technologies that strengthen Keeper’s federal platform, IT services, cloud automation, security and monitoring capabilities
• Use AI-enabled tools such as Claude, ChatGPT or similar platforms to support technical research, program analysis, documentation, stakeholder communication and workflow efficiency

Requirements:

• 8+ years of experience in IT services, cloud infrastructure, platform engineering or related technical environments, including exposure to regulated or government-adjacent missions
• 4+ years of experience leading technical programs, platform initiatives or complex cross-functional engineering projects in SaaS, cloud-native or cybersecurity environments
• Demonstrated experience supporting compliance frameworks such as FedRAMP, DoD IL4/IL5, STIG or DoD Cloud Computing SRG
• Strong experience with AWS cloud services such as ECS, EKS, Lambda, RDS, S3 and IAM
• Familiarity with infrastructure-as-code and cloud automation technologies such as Terraform, container platforms and automated deployment pipelines
• Strong understanding of cloud security, automation and modern platform engineering practices
• Demonstrated success managing complex initiatives in high-security or compliance-driven environments
• Experience with observability platforms such as Datadog, Prometheus or Grafana and associated incident-management workflows
• Experience building, mentoring or leading technical teams in high-growth environments
• Strong communication skills with the ability to influence technical and non-technical stakeholders, resolve dependencies and manage expectations
• Ability to use AI-enabled tools effectively to support technical research, documentation, analysis and program execution
• Bachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience
• U.S. citizenship required due to the nature of certain Keeper contract
• AWS GovCloud experience a plus
• AWS Certified Solutions Architect – Professional, AWS Certified Security – Specialty or similar cloud certifications
• HashiCorp Terraform Associate or Professional certification
• Direct experience supporting FedRAMP High or DoD IL5 authorization, including third-party assessment activities
• Familiarity with NIST 800-53 control families and FedRAMP authorization processes
• Exposure to secrets management, privileged access management or identity security platforms
• Experience with security automation and compliance-as-code tooling
• Familiarity with AI-enabled products, AI security controls or AI governance programs
• Active security clearance or ability to obtain a U.S. Government clearance
• PMP certification