Customer Service Material Logistics Inventory Specialist

CONFLUX SYSTEMS is seeking a Customer Service Material Logistics Inventory Specialist to manage inventory operations for its customer experience field organization. The role supports consignment, trunk stock, spare parts, tools, physical inventory, reconciliations, error resolution, and reporting while coordinating with internal teams and logistics providers.

Responsibilities:

• This position will be responsible for managing consignment, trunk stock and tool inventory for CX Field organization
• This position will assist the Field with their spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management
• This position will also be responsible for preparing and performing physical inventory activities annually as per accounting guidelines
• Key interactions for this position would be with Customer Administration, Memphis Returns, Regional Service Managers, Customer Service Engineers, CSML, 3rd party Logistics provider (DHL), Finance, calibration provider (SIMCO), the Customer Care Center, and the Tool Center staff
• For all CSEs and other partners, this position provides inventory support services over the phone and online
• Resolution of service report errors
• Reversals for incorrect billings
• Serial number error escalations as related to the installed base
• Resolve return processing errors/issues
• Proactively identify areas of improvement with end goal of reduced errors
• Research and follow-up with CSML for missing parts in Memphis
• Physical Inventory
• Coordinate and schedule with Field Management
• Execute physical inventory activities with Field in a timely manner
• Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance
• Work closely with and follow-up with CSEs and Management for escalations and material recounts
• Follow-up with any transactions that were in error for CSE during physical inventory count
• Error handling as it relates to inventory management
• PO posting errors
• Tool order failures
• Reports and analysis as needed

Requirements:

• This successful candidate will hold an Associate's Degree
• SAP, Microsoft Office
• 5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above
• Ability to multi-task in a fast-paced environment
• Decision making abilities
• BS in Supply Chain Logistics is preferred