Site Reliability Engineer

One Inc provides insurance payment technology and platforms. The Site Reliability Engineer will maintain production reliability for Azure-based insurance payment workloads, support incident response and on-call operations, and develop automation, observability, and tooling in collaboration with engineering and cloud teams.

Responsibilities:

• Own production reliability for multi-tenant Azure workloads, including AKS, App Services, VMs, networking, and data stores
• Participate in a rotating on-call schedule to triage alerts, resolve incidents, communicate status clearly, and improve response through runbooks and automation
• Build and maintain internal tooling such as Python scripts, Taskfiles, GitLab pipelines, and small services that support client onboarding, environment setup, migrations, and day-to-day operations
• Improve observability with Prometheus/Grafana dashboards and alerts, log search, and runbooks tied to common failure modes
• Work with development teams to diagnose and resolve reliability issues across application code, configuration, and infrastructure
• Support operational programs such as ClaimsPay environment migrations, client cutovers, and production readiness reviews
• Use AI-assisted engineering workflows (including Cursor) for investigation, documentation, and automation, while applying sound judgment for any production-impacting work

Requirements:

• Strong sense of responsibility and ownership
• At least five years of experience in software engineering, SRE, DevOps, or system administration
• Experience with process automation and scripting or software development languages
• Proficiency with Azure cloud services, including identity, networking, compute, storage, and monitoring
• Experience administering Linux and Windows servers
• Basic SQL and database skills, including reading schemas, writing SELECT queries, investigating data issues, and working with MySQL and/or SQL Server during production troubleshooting
• Ability to diagnose and isolate issues across application, database, and infrastructure layers in development and production
• Clear written communication for incident updates and operational documentation
• Bachelor's degree in CS/Engineering or equivalent experience
• Python is preferred; Bash and PowerShell are also useful
• Kubernetes / AKS
• CI/CD (GitLab CI, TeamCity, Octopus Deploy, or similar)
• Prometheus, Grafana, Elasticsearch/Kibana, or equivalent observability tools
• Deeper database operations experience, such as replication, backups, performance tuning, or schema migrations
• Infrastructure as Code experience with Terraform; Ansible experience is also useful
• Experience with AI coding assistants or similar tools (Cursor, Copilot, Claude, etc.)
• Experience in payments, fintech, or other regulated multi-tenant SaaS environments