Customer Results Manager II

Tekmetric provides cloud-based software that helps auto repair shops manage operations, payments, and customer engagement. The Customer Results Manager II owns the customer journey from contract signing through the first six months, guiding onboarding, driving product adoption, managing risks, and supporting retention for single-location auto repair shops.

Responsibilities:

• Become a Tekmetric Product Expert
• Guide new SMB 1 shops through the full onboarding process — from contract close to go-live — including account setup and data migration
• Build genuine relationships with shop owners and serve as their primary point of contact throughout their first six months
• Lead all calls and hands-on training sessions with shop stakeholders to ensure adoption of Tekmetric
• Monitor customer product usage to drive best practices and improvement of key metrics in the system
• Own customer risks & escalations — whether it's a stalled implementation or a customer who’s become unresponsive — you are the first line of defense
• Ensure accurate documentation of activity & progress throughout the customer journey
• Collaborate internally with Sales, Support, and Product teams to handle customer feedback and de-escalate when necessary
• Reinforce Tekmetric as the industry standard for customer service and communication

Requirements:

• 1-2 years' in Customer Onboarding, Customer Success, or other customer facing roles
• Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision
• Demonstrated ability to lead customer-facing calls, explaining complex details with simplicity and clarity
• Strong time-management skills, prioritizing tasks efficiently and maintaining documentation throughout the onboarding lifecycle
• Confidence in ability to work through ambiguity or change, keeping client progress moving forward
• Familiarity with CRM tools like Salesforce is a plus, but not required
• Automotive industry experience or knowledge is appreciated, but not required
• Bachelor's Degree Preferred