Manager of Customer Success

INNSKILL provides identity and access management and cybersecurity services to businesses. The Customer Success Manager will own client relationships after onboarding, manage a portfolio of accounts, drive client value and renewals, and coordinate with technical teams to address client needs and improve services.

Responsibilities:

• Manage a portfolio of client accounts and serve as their primary contact
• Lead onboarding calls, regular check-ins, and quarterly business reviews
• Track client health, identify risks early, and work with the team on solutions
• Drive renewals and spot opportunities where clients could benefit from additional services
• Translate client needs into clear requests for our technical team
• Keep account records, notes, and activity up to date in our CRM
• Collect client feedback and share it internally to help improve our services

Requirements:

• 3+ years of experience in customer success, account management, or client services
• Strong written and verbal communication skills in English
• Experience managing multiple accounts and priorities at the same time
• Comfort leading calls and presentations with client stakeholders, including senior managers
• Experience with CRM tools such as Salesforce or HubSpot
• Interest in learning about cybersecurity and identity management
• Bachelor's degree or equivalent work experience
• Must be legally authorized to work in the United States. We are not able to provide visa sponsorship for this position
• ideally in B2B, SaaS, or professional services
• Experience working with clients in regulated industries such as finance, healthcare, or government
• Familiarity with security or compliance terms (SOC 2, HIPAA, ISO 27001)