Manager of Software Engineering

Global Payments Inc. is a global payments company focused on enabling commerce and merchant experiences. The Manager of Software Engineering will lead software engineering and SDET teams, oversee delivery and code quality, and collaborate with business and technical stakeholders on initiatives, process improvements, and technology implementation.

Responsibilities:

• The engineering manager will lead and develop a highly technical agile team(s) of seasoned developers and software development engineers in test
• Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests
• Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs
• Works in the codebase for a maximum of 10% of their time. Your tasks should add value but not be time-sensitive, as we do not want to impede our teams. For example, you could spend 10% on unit testing, automation testing, bug fixes, and enhancing observability
• Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations in supporting organizations to define and deliver end-to-end business processes
• Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones
• Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment
• Work with product managers to manage and prioritize the team’s product backlog
• Work closely with the Site Reliability and platform teams to optimize the Continuous Integration and Deployment processes and test automation frameworks for the team
• Provides input into department plans and budgets. Manages resource allocation within the team on a day-to-day basis
• Understands business’s current needs. Communicates with other technical and business teams on day-to-day work and project delivery. May represent the team on business calls, translating technical explanations and resolutions into business terms
• Supports a continuous improvement mindset. Manages recommendations for improvements and encourages the team to do likewise
• Provide technical guidance to Global Payments systems, customer requirements, and professional practice team members on technical issues
• Works within established compliance and governance procedures. Supports team members with compliance issues. Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards

Requirements:

• Typically, a minimum of 8 years as a software engineer with an additional minimum of 1 years managing teams
• Implementation expertise and practical experience working on large projects involving complex integration with other systems and teams
• C# experience is a must for all of our engineering positions
• Strong understanding of software development best practices with some experience using .net
• A track record of delivering projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills
• Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees
• Critical thinking, strong analytical skills, and problem-solving ability
• Ability to handle a variety of tasks effectively and efficiently
• Ability to predict areas of risk and concern
• Ability to prioritize multiple projects and requests
• Excellent written and verbal communication skills
• Excellent organizational skills with attention to detail
• Familiarity with payment processing industry processes, technologies, and players
• Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future ; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
• Knowledge of Agile Project Delivery foundations - SAFe Preferred
• Bachelor's degree in Computer Science
• Cloud-native development experience
• Experience with containers and Kubernetes
• Azure or GCP cloud experience
• Experience with front-end automation testing frameworks like Playwright
• Working with remote teams (onshore, nearshore, offshore)