Required Skills
Senior Technical Operations Professional (Workday/SaaS, integrations, security)
(Hybrid: minimum 4 days/month on-site, plus local availability for short-notice needs)
- Duration: 18 24 months
- Hours: 37.5 40 hours/week
A senior technical operations professional who can manage multiple Workday and SaaS environments, oversee security and integrations, coordinate vendors and stakeholders, and ensure the new HR/Payroll platform runs smoothly from implementation through ongoing operations.
The BEST Technical Environment Manager will be a part of the BEST Technical Implementation team and work closely with the other members of the BEST functional and Comptroller s Risk and Compliance teams to develop and implement a comprehensive environment management solution. This includes:
Support security policies, processes and standards related to end user roles and data access for application users.
Provide operational support for the BEST team, product vendors, and CMW users, during the project.
Provide necessary reporting and information about each environment.
Support and oversee proper access to each non-production and production environment that will be needed to implement the new Human Resource Management and Payroll solution.
Required:
Experience in technical configurations, technologies, and processing environments in one or more projects of similar size and complexity to BEST.
Experience with system administration and monitoring for various application platforms particularly SaaS delivery models.
Demonstrated experience at leading root-cause analysis (RCA) document creation and work with other administrators or integration developers to drive resolution.
Experience with all phases of large program system implementation, including requirements definition, Testing: unit, system, integration, parallel, user acceptance, Go live conversion, and post go live on going operations.
Experienced with LAN/WAN/VPN and remote network technologies and protocols (such as, but not limited to, TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML CGI, ATM, CDPD) routers, hubs, and servers.
Experience at learning new technologies and vendor solutions and applying past experience to understand complexity and potential risks quickly.
Excellent customer service attitude.
Demonstrated written and verbal communication and interpersonal skills.
Experience with Agile based operations.
Demonstrated ability to work across multiple operational delivery partners and ensure quality and compliance to enable a business solution.
Demonstrated experience in working in a 24 X 7 operational environment and business solution.
Managing and implementing software and data workstreams related to data conversion, data exchange (integration/interfaces), security, and IT operational and systems support tasks in a complex organization?
How many years of experience does the candidate have managing such systems within a Software as a Service (SaaS) IT environment?
Please submit for more detailed JD.
