Sr. Engineer (Google CCAI/Dialogflow)
Charlotte, NC 28273 (Fully Onsite from Day-1)
06-12 Months
No Profiles
Must have skills:
Google Contact Center AI (CCAI)
Dialogflow CX
Conversational AI Platform Design
Job Description:
Conversational AI Solution LeadershipLead the endtoend development of enterprise Conversational AI solutions using Google CCAI and Dialogflow CX.Define architecture, design standards, reusable frameworks, and development best practices.Mentor and guide development teams on Dialogflow CX, GECX Playbooks, and Google AI services.Provide technical leadership throughout project lifecycle including discovery, design, development, testing, deployment, and production support.Google CCAI Dialogflow CX DevelopmentDesign and implement complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic.Develop scalable voicebot and chatbot solutions supporting multiple business domains.Build reusable Dialogue Management frameworks and conversational design patterns. Optimize customer journeys, containment rates, and self-service experiences.
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