Mainframe Operator Onsite | Pontiac, MI

Mainframe Operator Onsite | Pontiac, MI

Job Type: Contract Long Term
Location: Pontiac, MI
Work Arrangement: 100% Onsite
Interview: Video Only

We are looking for an experienced Mainframe Operator to support critical IT incidents, monitoring, triage, escalation, and tracking in a 24/7 operational environment.

Key Responsibilities:

• Function as a Level 1 Incident Manager for critical IT incidents/events.
• Create, triage, escalate, and track technology-related incidents.
• Monitor infrastructure connectivity, assets, and services using graphical monitoring tools.
• Monitor mainframe control consoles and system performance.
• Assist with reviewing and validating Mainframe JCL.
• Collaborate with IT teams, customers, and vendors.
• Perform assigned deliveries and operational tasks.
• Must be able to lift up to 50 lbs.
• Work may include holidays, day, afternoon, and midnight shifts.

Required Experience:

• 5+ years of experience with Microsoft Teams.
• Hands-on experience with IBM Mainframe.
• Experience with monitoring tools such as:
  • What's Up Gold
  • Pingdom
  • PRTG
• Strong incident management, troubleshooting, communication, and escalation skills.
• Ability to work in a 24/7 onsite operational environment.

Important Requirements:

• 100% onsite in Pontiac, MI No remote/WFH option
• Candidates must be flexible to work different shifts, including holidays and midnight shifts.

Interested candidates: Please share your updated resume along with your location and contact information.