Remote - Patient Financial Clearance Customer Service Representative

Mosaic Life Care is a health care system focused on providing high-value, quality care and transforming community health. The Patient Financial Clearance Customer Service Representative handles patient financial inquiries through inbound and outbound calls and written communications, processes patient data and document requests, supports account resolution, and maintains service, quality, and confidentiality standards.

Responsibilities:

• Takes inbound calls from patients, attorneys, insurance companies and vendors
• Makes outbound follow up calls and outbound calls to assist in resolution of accounts
• Responds to written inquiries from patients, attorneys, insurance companies and vendors
• Assists with account resolution by discussing payment and financial assistance options
• Processes and inputs patient data and fulfilling document requests
• Maintains performance and quality standards which includes aiding in the prevention of abandoned calls
• Ensure compliance with confidential data, including HIPAA compliance
• De-escalates patient complaints related to current or past due services and/or balances
• Researches the patient accounting system to assist the patient with any questions related to previous visits
• Other duties as assigned

Requirements:

• H.S. Diploma
• 1 Year - Experience with Customer Service
• Communicates clearly and concisely; good hand eye coordination
• Excellent oral and written communication skills
• Maintains good rapport and professional relationship with caregivers
• Demonstrates excellent customer service skills by maintaining friendly, courteous and helpful behaviors
• Analyze and interpret data
• Excellent short term and long term memory
• Ability to perform multiple tasks and follow system policies and procedures
• Demonstrated self-starter
• Excellent oral, written, and interpersonal communication skills; excellent organizational skills
• Ability to quickly assess and respond appropriately to emergency situations
• Ability to comprehend medical terms
• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles
• Knowledge and experience with a variety of information systems and Internet usage; experience with spreadsheet and word processing software
• Ability to work independently and manage individual workload to meet productivity standards
• Associate's Degree
• 1 Year - Experience with Health Care office