Applied AI Scientist - LLMs & Voice

Wave Mobile Money builds mobile financial services to help make Africa the first cashless continent. The Applied AI Scientist will improve automated customer support, bridge AI research and production, and build voice and digital agent systems serving millions of customer interactions across West Africa.

Responsibilities:

• Be responsible for driving the quality of our automated support through evaluating and improving everything the team builds
• Bridge research and production, building agent systems that ship into real products
• Contribute to autonomous voice and digital agents that power 10M+ customer interactions per month across West Africa
• Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data
• Experiment with, evaluate, and integrate the latest voice and text models
• Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact