Vice President, Change Management & Organization Design

Blackbaud is a purpose-driven technology company focused on social impact and responsible AI. The Vice President, Change Management & Organization Design will lead enterprise change management, organization design, workforce transformation, capability-building, and AI adoption initiatives. The role combines executive strategy with hands-on execution, including training, workshops, workforce planning, analytics, and stakeholder engagement.

Responsibilities:

• Own the delivery and execution of change and capability-building programs with Value Stream leaders and General Managers, while the Transformation Office sets enterprise-wide priorities and owns overall transformation outcomes
• Build and lead Blackbaud's AI-enabled change management strategy, frameworks, methodologies, and internal capabilities that bring the hearts and minds of employees along on the journey
• Drive enterprise adoption of new ways of working by creating compelling change narratives, stakeholder engagement strategies, and employee experiences
• Lead cross-functional transformation initiatives that modernize how work is performed across functions and teams
• Develop and implement communication, engagement, training, and reinforcement strategies that accelerate adoption and sustain change
• Identify transformation risks, dependencies, and organizational readiness requirements with Transformation Office leaders
• Leverage internal and external subject matter experts to design and deliver enterprise training, workshops, toolkits, and enablement programs that accelerate AI adoption
• Personally lead high-impact learning sessions, leadership workshops, and employee enablement experiences across the organization
• Create playbooks and storytelling that bring the hearts and minds of employees along on the journey, translating strategy into day-to-day behavior change
• Operate as a player-coach, using a lean team and matrixed resources to execute transformation initiatives at scale
• Extend the enterprise 'how to work differently' curriculum beyond AI and Product/Enterprise Technology to company-wide culture and capability building
• Design and deliver a Pillar GM enablement curriculum that trains and sets expectations for the role, covering topics such as AI product development lifecycle (PDLC), business acumen, go-to-market strategy, and product-led growth
• Lead change efforts tied to the evolving shift in Product and Engineering roles, moving from today's many functional roles toward fewer, broader roles as AI reshapes how products are built
• Build workforce strategies that help leaders effectively lead and adapt to geographically diverse, distributed teams
• Define what it means to operate as a 'virtual company' across Pillar cohorts, including sales, brand marketing, customer success, and support, addressing both AI-driven change and the broader shift in how these functions collaborate
• Lead enterprise organization design and strategic workforce planning efforts to ensure structures, roles, skills, and operating models evolve as AI reshapes how work gets done
• Develop workforce strategies that balance business priorities, talent needs, and emerging AI capabilities
• Use workforce and skills analytics to forecast future capability requirements and inform strategic talent investments
• Lead the redesign of organizations, workflows, and team structures to drive greater agility, effectiveness, and employee engagement
• Guide executive leaders through organization transformations, operating model shifts, and workforce planning decisions
• Shape talent strategies that leverage AI to identify, develop, and deploy critical skills aligned to business priorities
• Build enterprise-wide upskilling, reskilling, and career mobility programs by drawing on expertise across Centers of Excellence, HR Business Partners, and business leaders
• Establish frameworks that increase AI literacy, digital fluency, and adaptability across the workforce
• Co-develop the digital capability-building roadmap, including AI literacy
• Help define the future skills architecture required for an AI-first organization
• Develop executive dashboards with People Analytics that measure change outcomes, including organizational health, capability growth, employee experience, and productivity
• Quantify and communicate the value of transformation initiatives through business-focused outcomes and workforce metrics
• Build business cases for organization and workforce investments, demonstrating clear value and return on investment
• Use data and analytics to inform decisions, monitor adoption, and identify opportunities for continuous improvement
• Work within established governance frameworks supporting responsible AI adoption and workforce transformation
• Serve as a trusted advisor to senior executives
• Build alignment among senior stakeholders and influence enterprise decisions through strong executive presence and strategic thinking
• Champion a culture of innovation, learning, transparency, and employee engagement throughout the transformation journey
• Lead change efforts that win the hearts and minds of employees while delivering measurable business outcomes

Requirements:

• 10+ years of progressive leadership experience spanning organization design, workforce strategy, change management, HR transformation, and business transformation
• 5+ years leading large-scale enterprise transformation initiatives at the Vice President, Senior Director, or equivalent leadership level within complex, global organizations
• Demonstrated success leading organization redesigns, operating model transformations, workforce planning initiatives, and large-scale change programs
• Proven ability to influence executive stakeholders and drive adoption across highly matrixed environments
• Strong analytical and strategic problem-solving capabilities, with experience using workforce insights and business metrics to inform decisions
• Experience leading AI-enabled workforce or business transformation initiatives, including implementation and adoption of GenAI tools, copilots, agents, or intelligent workflows
• Demonstrated success translating emerging technologies into practical business outcomes and workforce capability strategies
• Experience building enterprise change management programs and adoption frameworks with measurable business impact
• Deep understanding of workforce analytics, talent strategy, and organizational effectiveness
• Demonstrated success building and delivering large-scale training, upskilling, and adoption programs, not simply advising on them
• Proven ability to work through influence and leverage subject matter experts, business leaders, and cross-functional teams in a highly matrixed environment
• Comfortable operating as both strategist and practitioner, with a willingness to personally create content, facilitate workshops, lead training programs, and drive execution
• Strong facilitation and executive presentation skills, with experience leading leadership sessions, organizational workshops, and change interventions
• Organization design, workforce planning, or organizational development certifications are highly desirable