Customer Service (Seasonal)

Five Star Solutions provides customer service support for clients seeking information about goods and services. The Seasonal Customer Service representative will handle holiday-ordering inquiries, resolve customer questions across phone, email, and chat, provide accurate solutions, and identify upselling opportunities while working remotely from an eligible U.S. state.

Responsibilities:

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements:

• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus