AI Solutions Engineer, Customer Agents

Attuned Intelligence automates patient access for community health centers and health systems through AI-powered voice agents that help patients navigate and connect to care. The AI Solutions Engineer will build and improve healthcare customer agents by developing prompts, conversation flows, knowledge content, and tool integrations, while testing solutions and turning recurring customer needs into reusable platform capabilities.

Responsibilities:

• Build and validate customer solutions. Design prompts, conversation flows, knowledge content, and tool integrations. Test complete experiences against realistic scenarios and customer expectations
• Develop new agent capabilities. Translate customer problems into new agent behaviors, tools, and workflows. Prototype and validate solutions, building directly where appropriate and partnering with platform engineers on capabilities that require product or infrastructure changes
• Test and troubleshoot systematically. Develop scalable testing systems that can run representative customer scenarios. Reproduce failures, distinguish prompt and configuration issues from model or platform problems, and verify that changes improve the intended behavior
• Drive ongoing customer outcomes. Use call results and feedback gathered by Customer Delivery to recommend and implement agent improvements and identify opportunities to expand the agent's usefulness. Measure progress through successful task completion, patient experience, and reduced staff effort while preserving privacy and appropriate human handoffs
• Turn customer learning into product improvements. Identify needs shared across customers and contribute reusable capabilities, implementation approaches, and recommendations for the product roadmap