Project Manager, Enterprise

Comcast Business provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions for organizations of all sizes. The Project Manager 3 will manage complex National Enterprise Ethernet customer deployments, coordinate cross-functional teams, ensure on-time delivery, and maintain a strong customer experience throughout the project lifecycle.

Responsibilities:

• Manage project timelines and SLA commitments for National Enterprise Ethernet product deployments, ensuring on time delivery
• Coordinate implementation of EPL, EVPL, ENS, Dedicated Internet, Retail Wavelength, Managed Wi-Fi, and other National Enterprise Ethernet services
• Utilize Smartsheet to track project milestones, manage dependencies, automate workflows, and provide real-time visibility to stakeholders
• Identify, escalate, and mitigate risks impacting customer delivery timelines
• Drive accountability across cross-functional teams including Sales, Engineering, Service Assurance, Construction, Order Management, and Field Operations
• Meet and exceed KPI performance metrics while supporting continuous process improvement initiatives
• Coordinate installation, testing, turn-up, and customer acceptance activities for Enterprise Ethernet services
• Maintain accurate project documentation and ensure customer communication throughout the project lifecycle
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Requirements:

• Strategic Objectives; Communication; Customer Service
• 5-7 Years
• Bachelor's Degree
• some combination of coursework and experience
• extensive related professional experience