Senior Manager, Compliance-New England Commercial Market

CVS Health is a healthcare company focused on creating a connected, convenient, and compassionate health experience. The Senior Manager will provide regulatory guidance and compliance support to New England Commercial market leadership, develop and implement compliance strategies, mitigate regulatory risks, and promote ethics and compliance through education, training, and stakeholder engagement.

Responsibilities:

• Partners closely with New England Commercial market leadership—including the Region President, Network leadership, and Sales and Account Management teams across all commercial segments—to provide strategic compliance guidance and support
• Designs, develops, and implements compliance strategies that align with the Market’s business priorities and regulatory obligations
• Promotes a culture of compliance by delivering targeted education and training, fostering awareness of applicable laws, regulations, and risk categories
• Represents the New England Commercial market’s interests and liaises with internal stakeholders such as Legal, Corporate Compliance, Network, and State Government Affairs
• Provides day-to-day compliance support, monitors ethical standards, and advises on conduct in relationships with regulators, customers, brokers and employees
• Interacts with state regulatory bodies and maintains collaborative working relationships with state regulators. Serves as a primary point of contact for state regulatory compliance matters
• Ensure that compliance practices are integrated into operational decision-making and risk management processes across the market

Requirements:

• Minimum 7+ years working experience in compliance, legislation, regulatory or similar functions with ability to translate complex regulatory concepts into clear business actions
• Healthcare industry experience
• Demonstrated leadership skills in project management, leading teams, implementing operational policies and procedures, and/or business consulting
• Experience in problem solving and decision-making skills
• Experience in collaboration and teamwork
• Demonstrated ability to influence and collaborate across a highly matrixed organization
• Experience in growth mindset (agility and developing yourself and others) skills
• Experience in strategic thinking
• Experience in execution and delivery (planning, delivering, and supporting) skills
• Experience in business intelligence
• Excellent written, verbal, and presentation skills, with the ability to develop persuasive communications, build credibility, and influence internal stakeholders, business partners, senior leadership, and regulators to achieve strategic and regulatory objectives
• Bachelor's degreee preferred