Senior Business Analyst

Celerity is a consulting firm specializing in the utilities and energy sectors, helping organizations transform complex data into actionable intelligence and implement enterprise systems and solutions. The Senior Business Analyst will analyze client business processes, gather requirements, design and implement enterprise FSM/ERP solutions, support testing and training, and optimize field service operations.

Responsibilities:

• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations
• Analyze and translate business requirements into functional specifications for enterprise solutions
• Conduct gap analyses to identify areas where current systems fall short of client needs
• Collaborate with technical teams to design solutions that align with client requirements and industry best practices
• Assist in configuring and customizing tools to meet specific client needs
• Develop and execute test plans to ensure solutions meet specified requirements and quality standards
• Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle
• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in
• Prepare and deliver presentations and reports to clients and internal stakeholders
• Identify opportunities to enhance client business processes through the effective use of FSM solutions
• Recommend best practices and innovative solutions to improve field service operations and efficiency
• Monitor solution performance and suggest enhancements based on data analysis and client feedback
• Hands on experience writing detailed user stories, test cases and executing tests. Should have an eye for details and be familiar with arduous test cases
• Experience logging, tracking, prioritizing and validating defects
• Experience guiding new users through individual and collaborative UAT sessions
• Should be familiar with navigating difficult conversations with users when bugs are uncovered or business needs are deprioritized for the scope of the project
• Develop training materials and conduct training sessions for clients to ensure successful adoption of enterprise solutions
• Provide ongoing support to clients’ post-implementation to address issues and optimize solution usage

Requirements:

• over 8 years of experience in implementing projects for enterprise systems (ERPs, CRMs, FSM, etc.) and a strong background in the utilities/energy/telecom industries
• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field required
• Minimum of 7 years of experience as a Business Analyst, with a focus on Enterprise Field Service Management and mobile workforce solutions
• Demonstrated experience in requirements gathering, process analysis, and solution implementation
• Hands-on experience with SQL to access, retrieve, manipulate, and analyze data
• Hands-on experience with Jira, Confluence, MS SharePoint, Process design tools (Vizio, Signavio, etc.) and similar PMO tools
• Strong understanding of utility operations, asset management, and field service management (REQUIRED)
• Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines
• Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• This position is open to individuals who are currently authorized to work in the United States on a full-time basis
• Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time
• Advanced degree (MBA or Master's) is preferred
• Consulting background with experience in client-facing roles and managing stakeholder relationships
• Proficiency in using FSM software platforms a plus
• Familiarity with GIS integration and mobile workforce management solutions
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management
• Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP)