Project Manager - Technical

Scalence L.L.C. is seeking a Technical Project Manager contractor to support its BSSE team with Fiber and Wireless launch readiness, FFA testing, and post-production customer experiences. The role focuses on defect identification, triage, war-room coordination, customer and business impact assessment, reporting, and driving cross-functional issues through resolution.

Responsibilities:

• 1. Defect Identification, Documentation & Management Proactively identify and manage defects across FFA testing and post- production customer experiences. Ensure defects contain clear problem statements, reproduction details, supporting evidence, severity, ownership, and concise customer/business impact statements that enable teams to quickly understand and act on the issue
• 1. Defect Triage & Resolution Coordination Lead and support recurring defect triage across pre-launch and post- launch issues. Partner with business, development, QA, operations, and technical teams to validate issues, establish priority and ownership, track actions and dependencies, remove blockers, and drive defects toward resolution
• 1. War-Room & Critical Issue Support Provide hands-on coordination during war rooms and critical issue investigations, including production issues affecting live customer experiences. Organize facts, maintain action and owner tracking, coordinate cross-functional follow-up, and ensure unresolved risks and blockers receive appropriate escalation and leadership visibility
• 1. Post-Production Launch & Customer Issue Support Support defects and customer-experience issues that emerge after capabilities are launched into production. Help assess customer and business impact, identify patterns and emerging risks, coordinate investigations, track mitigation plans, and drive issues through resolution. Incorporate production learnings back into future testing and launch-readiness activities
• 1. Customer & Business Impact Assessment Translate complex technical defects into clear, non-technical descriptions of the customer experience and business impact. Help teams and leadership understand whether issues represent launch, migration, production stability, or customer-experience risks and what actions are required to mitigate them
• 1. FFA Test Execution & Issue Discovery Coordinate Fiber and Wireless FFA testing activities with a strong focus on identifying customer-impacting defects before broader customer exposure. Guide FFA testers through test execution, issue documentation, evidence collection, and escalation
• 1. Defect, Production & Readiness Reporting Prepare clear, leadership-level reporting summarizing defect status, critical production issues, aging, customer impacts, blockers, risks, mitigation plans, and resolution progress. Clearly identify items requiring leadership attention, escalation, or additional cross-functional action
• 1. Cross-Functional Coordination Partner across business, product, technology, QA, operations, analytics, and FFA teams to establish clear ownership and maintain momentum on unresolved defects, customer-experience issues, and readiness risks
• 1. Test Planning & Test Case Management: Support the development and maintenance of FFA test cases and scripts aligned with business requirements, customer journeys, new capabilities, and known areas of risk. Ensure lessons learned from FFA and production defects are incorporated into future validation activities
• 1. Continuous Improvement Identify recurring gaps and trends across defect identification, triage, FFA testing, production support, and escalation processes. Recommend improvements that increase early defect detection, accountability, speed to resolution, and overall customer experience quality

Requirements:

• Proven experience in defect management, technical project/program management, QA, testing, production support, or launch readiness
• Demonstrated experience leading or supporting defect triage and driving issues across multiple business and technical teams through resolution
• Experience supporting war rooms, critical issue management, production incidents, or high-priority technical escalations
• Demonstrated experience managing defects across both pre-production testing and post-production environments, including customer-impacting issues, mitigation tracking, and resolution coordination
• Strong ability to organize ambiguous or complex issues into clear problem statements, customer/business impacts, owners, actions, dependencies, and next steps
• Experience with defect tracking and work-management platforms such as Jira, Azure DevOps, or similar tools
• Strong analytical and organizational skills with the ability to identify trends, dependencies, risks, and recurring issues across a large defect portfolio
• Excellent written and verbal communication skills, including the ability to translate technical issues into concise, non-technical language for business and leadership audiences
• Strong attention to detail, ownership, and follow-through, with the ability to manage multiple defects, priorities, owners, and deadlines simultaneously
• Experience coordinating user acceptance, usability, FFA, or end- to-end customer journey testing
• Experience working effectively across business, product, engineering, QA, operations, and leadership teams
• preferably within technology or telecommunications
• Telecommunications, large-scale transformation, platform migration, or customer-experience testing experience is a plus