Program / Business Analyst

eTelligent Group provides technology solutions and services to the U.S. federal government, including data security, identity access management, legacy modernization, and high-performance platforms. The Program / Business Analyst will support NIH Governance, Risk & Compliance Zero Trust Architecture operations by maintaining program schedules, quality records, reporting, knowledge resources, help desk operations, communications, and delivery dashboards.

Responsibilities:

• Maintain IMS updates, action items, risk and issue logs, and meeting minutes
• Prepare the Monthly Status Report, including performance metrics and the GFE inventory
• Administer the Quality Control Plan: track definitions of done, three-gate review sign-offs in Jira, comment-disposition matrices, and the five-business-day correction cycle
• Manage the OCIO ZTA Wiki: Git-versioned pages, each with an owner, version, and review date; quarterly refresh cycles; and a 100% freshness target
• Run the ZTA help desk queue in ServiceNow. Route questions to the right pillar SME, make sure answers go out within three business days, and turn recurring questions into FAQs
• Coordinate monthly IC office-hours logistics and track attendance by IC. Distribute the monthly enterprise communications with ISAO and track their reach
• Maintain the Process Integration Tracker (Subtask 2.3)
• Build Power BI dashboards for delivery, adoption, and ZT maturity metrics, and check every release for Section 508 conformance

Requirements:

• U.S. Citizenship required
• All staff must obtain NIH suitability and a PIV credential and be fluent in English
• Anyone doing risk or vulnerability testing needs a current T2 (BI) or higher investigation
• Bachelor's degree plus 4+ years of program or business analysis, preferably on federal contracts
• Experience producing monthly status reports and maintaining schedules and risk logs
• Advanced skills in Excel, PowerPoint, and MS Project
• Ability to obtain an NIH suitability determination and PIV credential; fluent in English
• ServiceNow, Power BI, and Jira/Confluence experience
• Section 508 document remediation experience
• Exposure to cybersecurity or GRC programs; CAPM, PMI-PBA, or CBAP
• Current National Institutes of Health (NIH) or U.S. Department of Health and Human Services (HHS) experience is highly preferred