Full-Time Customer Service Representative

ACC Premiere provides customer service experiences for consumers of well-known brands through phone, social media, live chat, and email. The Full-Time Remote Customer Service Representative will handle customer inquiries and complaints, maintain accurate customer records and product knowledge, and support customer retention through effective problem-solving.

Responsibilities:

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Requirements:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services