We are looking for a IT Specialist (Min 10+ Yrs. Exp) ONSITE (Both Webcam and In Person Interview).

Number of positions: 2(TWO)

Length: 12 Months

Work Address: Washington DC

Immediate interviews (Both Webcam and In Person Interview)

seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.

seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration.

This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies.

Key Responsibilities

Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
Assist users with account access, password resets, MFA issues, and general identity-management tasks.
Perform workstation setup, imaging, deployment, and peripheral configuration.
Support enterprise applications and departmental systems, including specialized tools.
Conduct root-cause analysis and implement long-term solutions for recurring problems.
Document all interactions and technical procedures accurately in the ticketing system.
Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
Manage user accounts, security groups, file permissions, and access requests.
Provide guidance, mentorship, and knowledge-sharing with support staff.
Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
Educate users on IT policies, procedures, and best practices.

Required/Desired Skills

Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes

Required / Desired

Amount

of Experience

Years of Experience

Bachelor's degree in IT or related field or equivalent experience

Required

Years

Experience providing IT support, service desk operations, or system troubleshooting.

Required

Years

Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.

Required

Years

Experience supporting mobile devices (iOS and Android), including enterprise management profiles.

Required

Years

Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).

Required

Years

Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.

Required

Years

Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.

Required

Ability to follow ITIL best practices for incident, problem, and change management.

Required

Strong communication, customer service, and problem-solving skills.

Required

Ability to work independently and collaboratively in a fast-paced environment.

Required

Ability to lift, move, and install computer hardware up to 25 40 lbs.

Required

IT Specialist with Min 10yrs exp (Webcam & In Person Interview)(ONSITE_only local to DMV Area)

Key skills

About this role