Senior Product Manager

Securitas Security Services USA, Inc. is a global organization committed to innovation, continuous improvement, and empowering its people through technology. The Senior Product Manager will lead the vision, roadmap, and execution of MyConnect, a digital experience platform for security officers, partnering with cross-functional teams to improve engagement, communication, employee satisfaction, and operational outcomes.

Responsibilities:

• Define and execute the product vision, strategy, and roadmap for MyConnect, ensuring alignment with business priorities, employee needs, and Securitas' broader digital transformation objectives
• Partner with executive leadership and cross-functional stakeholders to identify opportunities, prioritize investments, and deliver measurable customer and business outcomes
• Develop a deep understanding of security officers and frontline operational workflows through customer research, field engagement, analytics, and experimentation to identify opportunities that improve the employee experience
• Lead product discovery and decision-making using customer insights and data to deliver intuitive, high-impact solutions that drive adoption and engagement
• Collaborate closely with Engineering, Design, Operations, and other business partners to deliver products from concept through launch, define success metrics, and continuously optimize performance
• Champion modern product management practices while leveraging AI and emerging technologies to improve digital experience, operational efficiency, and business results

Requirements:

• Bachelor's degree or equivalent experience
• 7+ years of product management experience
• Experience leading cross-functional teams through the full product lifecycle
• Strong strategic thinking combined with hands-on execution
• Excellent communication and stakeholder management skills
• Experience using customer research, analytics, and experimentation to inform product decisions
• Experience partnering closely with software engineering and UX teams
• Demonstrated ability to influence stakeholders and drive alignment across diverse teams
• Experience leveraging AI tools in everyday work and incorporating AI or other emerging technologies into product strategies
• Experience building and scaling mobile applications
• UX experience, training, or a strong understanding of user-centered design principles
• Experience working within startup, consulting, and medium-to-large enterprise environments
• Global product management experience
• Experience supporting workforce management, field service, operations, logistics, or frontline workforce technology platforms
• Experience leading AI-enabled products or digital transformation initiatives
• Experience scaling enterprise software platforms serving large, distributed user populations