Customer Service Support Representative - US Remote

Labcorp is a global laboratory services company that provides diagnostic insights and healthcare information. The Customer Service Support Representative will support the Maternal Serum Screening team by serving as a liaison among Labcorp, customers, and patients, resolving inquiries, providing education, and managing test results and medical records.

Responsibilities:

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements:

• High School Diploma or GED
• 3 months or more of customer service experience
• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Associate's degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience, such as a physician's office or a hospital