Site Reliability Engineer II

Akamai Technologies is hiring a Site Reliability Engineer II to support the availability, performance, and operational reliability of Control Center and Portal DevOps environments. The role focuses on troubleshooting, automation, monitoring, systems programming, incident resolution, platform architecture, and collaboration with software development and engineering teams.

Responsibilities:

• Analysis and resolution of availability and performance issues affecting Control Center users and internal stakeholders
• Address availability and performance issues reported to the Portal DevOps team in cooperation with Software Development teams and other internal stakeholders
• Solve complex problems in a timely and accurate manner through active troubleshooting, automation, and systems programming
• Develop and implement proactive monitoring, alerting, log analysis, and trend identification systems in both production and lab environments
• Leverage automation and systems programming to solve complex operational problems associated with running large scale, multi-tenant production and lab environments
• Integrate Control Center components which will be utilized by Akamai’s engineering teams and customers by working with the Engineering teams to incorporate the DevOps model of Continuous Integration and Continuous Delivery
• Contribute to the overall design and architecture of platform by providing insight on best operational practices, as part of the product life cycle and operate in an agile SDLC model (SCRUM) in collaboration with QA, Product Operations and Other Engineering teams
• Recommend and advocate best practices and tools in the areas of systems operation, availability and performance throughout the engineering community
• Participate in incident resolution processes driving restoration and repair of service-impacting issues
• Design and develop internal debugging and monitoring tools and solutions to support and streamline everyday operations of the Portal DevOps team

Requirements:

• Master's degree or foreign equivalent in Computer Science, Software Engineering, Computer Engineering, Electrical & Computer Engineering, Electrical/Electronics Engineering, Information Systems, IT, or Telecommunications Engineering, plus one (1) year of experience in the job offered or closely related engineering role
• One (1) year of experience with the following: automation scripts, setup codes and bug fixes, optimize performance in devOps, monitor database tasks for large-scale production deployments, troubleshooting in various environments, ansible, bash, powershell, and linux