Enterprise Solutions Engineer

Cresta provides a unified AI platform that helps companies improve customer experiences, increase revenue, and drive operational efficiency. The Enterprise Solutions Engineer partners with Enterprise Account Executives to understand customer requirements, deliver product demonstrations, manage technical validation activities, and develop business cases for prospective customers. The role also serves as a liaison between sales, customers, and Cresta’s technical teams.

Responsibilities:

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
• Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
• Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
• Drive adoption during proof of values by training individual managers and users on the Cresta solution
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
• Run ROI workshops to translate our solution into a financial business case proposal
• Provide feedback to product management about the successes and failures in the field

Requirements:

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
• Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
• Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
• Fast learner with a passion for new technology and a talent for simplifying complexity for customers
• Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
• You embody our core Operating Principles
• 2+ years of AI sales engineering experience
• Experience in a high-growth startup environment