Sr. Business Systems Analyst

Elastic, the Search AI Company, enables everyone to find the answers they need in real time. They are seeking a Senior Business Systems Analyst to serve as a strategic liaison between IT and the business, driving scalable solutions for their Services and Education organizations.

Responsibilities:

• Serve as a subject-matter expert on Certinia (FKA FinancialForce) PSA, with strong functional knowledge across core features and related integrations
• Build and nurture strong relationships with key business stakeholders to establish a solid, trusted foundation for ongoing partnership and collaboration
• Translate complex business needs into clear functional requirements; own requirements gathering, feature design, documentation, and end-user testing across enhancement requests and projects
• Apply a design-led mindset to partner with Services & Education Strategic Operations teams to optimize PSA; define enhancements and support ongoing maintenance
• Maintain a holistic view of business processes, users, and data flows to anticipate functional impacts of configuration updates, workflow changes, and reporting requirements
• Communicate complex system concepts in simple, approachable language through written materials, verbal communication, and visual presentations
• Develop and maintain system documentation, including configuration, data mapping, functional designs, test cases, and enablement materials
• Validate software quality by executing functional testing; collaborate with technical teams to identify and resolve defects and ensure solution aligns with business requirements
• Prepare clear documentation and presentations outlining current-state and future-state PSA processes and architecture
• Proactively identify opportunities to streamline processes, improve user experience, and deliver scalable automation; recommend solutions aligned with business goals and company strategy
• Contribute to cross-functional initiatives and IT projects; coordinate with BSAs and partners to ensure alignment, knowledge sharing, and coordinated delivery across domains

Requirements:

• 5+ years experience in Business Systems Analysis & design on the Salesforce platform
• 3+ years hands-on experience with Certinia (FKA FinancialForce) PSA
• Experience partnering with a Services organization to support delivery, enablement, and process optimization
• Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA solutions in a production environment
• Hands-on expertise with PSA capabilities including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition
• Familiarity with CPQ and Quote-to-Cash processes, particularly how quoting and order data integrate into PSA project structures; ability to partner with CPQ stakeholders to support upstream workflows
• Experience developing business processes and requirements for integrations with boundary systems (e.g., ERP such as NetSuite)
• Broad and deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations
• Strong understanding of QA and UAT processes; able to define acceptance criteria, support functional validation, and partner with QA and business users to ensure successful testing outcomes
• Salesforce certifications (Admin, Business Analyst)
• Certinia PSA certifications (Implementation Consultant, System Admin)
• Deep knowledge of Certinia PSA best practices
• Understanding of CPQ, Order Management, and Quote-to-Cash
• Familiarity with ERP and integration platforms
• Strong analytical + problem-solving skills
• Ability to translate business needs into scalable, low-friction system solutions
• Excellent documentation skills (diagrams, standards, playbooks)
• Collaborative, proactive self-starter: highly detail oriented with a passion for continuous learning, strong multi tasking abilities and a track record of driving results in a dynamic environment