Developer Success Engineer

Twilio is a communications technology company that empowers businesses and developers to create personalized customer experiences. Twilio is seeking a Developer Success Engineer for Stytch to support developers with implementations, troubleshoot technical issues, represent customer feedback internally, and contribute code to product improvements.

Responsibilities:

• Build new features and fix bugs in Stytch and Twilio products
• Serve as a technical resource for customers when they have questions about our product
• Improve documentation and processes for internal and external stakeholders

Requirements:

• A genuine drive to understand customer needs and concerns
• Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes
• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role
• Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase
• Familiarity with modern web services and APIs
• Demonstrated ability to communicate credibly and effectively at all levels
• Experience with authentication protocols (SAML/OAuth), MFA, IdP
• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc
• Direct experience working on a dedicated software development or product team