BUSINESS SYSTEMS ANALYST 3 FOR WCO - REMOTE POSITION

The University of California Office of the President supports the UC system’s campuses, medical centers, and national laboratories through systemwide administrative and operational programs. The Business Systems Analyst 3 provides business systems, data analysis, process improvement, reporting, compliance, and stakeholder collaboration support for the Workforce Commitment Office.

Responsibilities:

• 25% DEFINE GOALS & OBJECTIVES: Applies technical expertise and business analysis concepts to identify, evaluate and define Article 5, contracting out, and compliance related goals and objectives with an understanding of applicable processes, policies, bargaining agreements, settlement obligations, and legislation. Identifies operational gaps, compliance risks, and process improvement opportunities and develops practical and scalable solutions to support systemwide implementation efforts
• 25% SYSTEMS DEVELOPMENT: Creates complex specifications for systems to meet program and stakeholder requirements. Provides technical expertise in identifying, evaluating, developing, and improving complex systems operational workflows, reporting structures, and procedures. Supports implementation and enhancement of compliance-related tools, dashboards, tracking systems, and operational reporting processes. Involved in developing complex user interface designs in collaboration with UCOP and location stakeholders. Determines appropriateness of systemwide versus location-by-location approach to covered services
• 25% DATA COLLECTION/MANAGEMENT: Gathers, queries, analyzes, prepares and summarizes operational issues, location information, supplier data, reporting metrics, and compliance related information and troubleshoots as necessary. Develops dashboards, metrics, and visualizations to communicate status of various compliance and operational efforts. Identifies trends, inconsistencies, operational risks, and reporting gaps and prepares recommendations, summaries, and presentations for leadership and stakeholders. Manages data collection, tracking, and integrity related to Article 5, contracting out, and other labor-related mandates. Supports annual reporting obligations, settlement requirements, audits, grievances, and other compliance-related initiatives. Maintains records including contact lists in Box or other data banks. Manage location data in SmartSheet or other databases as required. Manages Guidelines and Decisions Log for the WCO department
• 15% PROCESS ANALYSIS: Gathers, analyzes, prepares and summarizes recommendations for approval of business process and procedural documentation. Recommends and implements operational improvements, standardized workflows, process documentation, and procedural changes to improve efficiency, reporting consistency, and compliance outcomes. Develops operational procedures, and training resources to support stakeholders across the system
• 10% COLLABORATION/COMMUNICATION: Participates in cross-functional teams to address complex business or systems issues including extensive collaboration and coordination with UCOP leadership, location stakeholders and external suppliers as needed. Communicates complex operational, systems, and compliance-related information to technical and non-technical stakeholders across UCOP, UC locations, suppliers, labor relations, procurement, and external partners. Provides support and training on new and existing processes and applications including Agile One, SmartSheet, and any other applications as needed. Produces and delivers presentations as assigned

Requirements:

• Minimum 5 years or more experience performing systems and data analysis duties
• Demonstrated thorough knowledge of business and process analysis and improvement functions
• Demonstrated expertise in data management methods and best practices, including the integration of data between systems and tools
• Strong skills and experience in data queries, analysis, systems development, reporting methodologies, and data visualization
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture
• Self-motivated and works independently and to achieve goals as part of a team
• Demonstrates strong organization and problem-solving skills
• Time management and organizational skills to achieve timely progress on multiple simultaneous projects, distribute effort appropriately among the projects, meet deadlines, successfully prioritize and complete workload and activities that have immediate and conflicting deadlines, and maintain a high level of productivity
• Ability to effectively operationalize business processes and procedures
• Demonstrated effective communication and interpersonal skills
• Demonstrated ability to communicate and present complex information to technical and non-technical personnel at various levels in the organization
• Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization
• Demonstrated ability to work with others from diverse backgrounds
• Strong technical writing skills
• Highly proficient in standard business and project management applications and tools and ability to quickly adapt to new applications and systems
• Bachelor's degree in related area and / or equivalent experience / training
• Expertise level skills in Smartsheet design to support forms, databases, project management, and dashboards