Product Operations & Strategy Senior Manager

Félix is building an AI-powered financial companion and cross-border payments platform for Latinos in the United States. The Product Operations & Strategy Senior Manager will serve as a strategic partner to the VP of Consumer Payments and squad leaders, leading strategy execution, operational excellence, cross-functional alignment, AI integration, and roadmap and OKR management.

Responsibilities:

• Partner directly with the VP of Consumer Payments and squad leaders to translate broad strategic visions into crisp, high-impact presentations and clear organizational directions for internal and external stakeholders
• Co-lead alignment on massive, complex strategic topics across internal leaders. Key immediate tracks include
• Scaling the maximum possible use of AI tools across our pipelines while tightly interfacing with the AI engineering team and remaining deeply fraud and compliance-conscious
• Designing and operationalizing workflows that allow seamless multi-product feature interaction
• Partner closely with Data Analytics and User Research teams to uncover hidden user opportunities, land key product discoveries, and turn raw data into structured, actionable business decisions
• Continually audit and optimize day-to-day operations (high-leverage meetings, ClickUp architectures, documentation) to inject speed and visibility—focused strictly on execution, avoiding process for the sake of process
• Co-drive the framework for OKR setting, tracking milestones, and orchestrating the periodic Roadmap Summits to keep cross-functional dependencies fully aligned and delivery on plan

Requirements:

• Proven experience operating in fast-growing, hyper-scaling startup environments
• You are deeply hardworking, resilient, and focused on execution
• Ability to operate with complete independence, add immediate clarity inside highly ambiguous environments, and make sound, data-backed operational trade-offs
• Strong capability for data analysis and structured thinking
• You are highly organized in how you approach problems and can seamlessly read, synthesize, and leverage metrics
• Elite stakeholder management skills
• You can comfortably guide, influence, and align diverse, cross-functional teams (Engineering, Product, Compliance, Finance) without relying on direct authority
• Familiarity managing agile product-management tools (e.g., ClickUp, Jira, Notion) and modern tracking frameworks (OKRs / Roadmaps)
• Curious about modern technology trends
• 100% fluent in both English and Spanish is required
• Experience or clear understanding of how to operationalize AI, automation, or scalable financial product workflows is highly valued
• equivalent competencies in any of the above will also be considered