Project Manager

CDW is a technology solutions provider that helps organizations achieve their goals through technology. The Project Manager provides consultative project management across multiple technology stacks and services, managing scope, schedules, budgets, resources, risks, and stakeholder relationships. The role leads cross-functional teams, ensures quality delivery, supports client outcomes, and contributes to project profitability and business development.

Responsibilities:

• Use experience, skillset, and methodologies to understand the client’s end goals and provide a consultative approach to ensure that the solution provided is appropriate for the client’s desired overall outcome and strategy
• Be a trusted consultant to your project team in all matters related to project delivery, CDW processes, and project management with best practices and delivery. Build relationships with all project stakeholders
• Creates and maintains presence with all project stakeholders, acting as a CDW steward for quality. Dedicated to meeting or exceeding stakeholder expectations. Identifies success criteria and ensures that it is met by involving the stakeholders in key decisions and linking project outcomes to strategic business initiatives
• Recognizes the need for negotiations, gathers relevant information, and seeks advice from sales and management when needed. Negotiates changes (cost, scope, effort, schedule of solution, resource commitment, etc.) to agreeable results. Effective negotiation of changes that achieve stakeholder satisfaction and drive positive project results
• Works with team members to gather information and determine impacts to the project, document mitigation steps taken in troubleshooting, and communicate these to the team and client
• Independently manages medium to large sized projects requiring complex cross functional collaboration and management, adhering to CDW’s project management processes and methodologies
• Accountable for project profitability. Track project budgets and resources and manage actuals vs. planned hours against the resource allocation and budget. Timely reporting of project financials and budgets to stakeholders. Ties project outcomes to clients’ business strategies, helping to generate new business
• Ensures that time, expenses, and invoices are accurately tracked and approved against the project in a timely manner
• Validates initial project scope and estimates. Determine the need for a new Statement of Work versus a Change Order. Makes sellers aware of new opportunities for additional services opportunities uncovered during project delivery
• Ensures all items defined in CDW Statement of Work are delivered and perform quality assurance throughout the lifecycle of the project
• Establishes, monitors, adjusts and communicates tasks and associated schedules to the project team and modifies when necessary. Build project schedules in conjunction with our engineering teams and partner resources
• Aids in identifying proper resources and optimizing billable schedules, monitors and adjusts assignments as necessary to drive client satisfaction and project profitability
• Identify, documents, tracks, and communicate project risks and issues. Strategizes potential resolution and drives desired course of action to bring issues to timely resolution
• Manages equipment, software, licensing and outside services procurement and delivery schedules
• Documents, outcomes, lessons learned and shared appropriately with colleagues. Leverage expertise to help drive business process improvements within the CDW Services PMO
• Take accountability for project results and hold all project team members accountable for their scope of work and schedule commitments. Is fiscally responsible to the client, the project and to CDW
• Instills trust with our clients by building strong relationships with stakeholders
• Uses political savviness, business acumen, and relevant personnel along with CDW experience to establish credibility
• Demonstrates the ability to diffuse uncomfortable situations with client and/or project team
• Leads teams to consistently meet project success factors and exceed client expectations
• Inspects delegated tasks to ensure timely and accurate completion. Coach and mentor Associate Project Managers
• Stays abreast of industry best practices through research, conferences, training seminars and participation in professional associations. Shares information across the Services PMO
• Determines the appropriate documentation (communication plans, schedules/timelines, status reports, quality plan, closure summary, budget, risk plan, etc.) for projects. Manages the quality and delivery of documentation to clients
• Has a clear and concise communication style, leads and facilitates both live and virtual meetings. Keeps meetings on track, on topic and summarizes, assigns and publishes follow up items in a timely manner
• Adapts communication style and medium to the audience's needs. Recognizes when communication efforts are ineffective and adapts tactics and/or medium as necessary
• Effectively prepares and delivers difficult information. Can credibly communicate complex topics to stakeholders and build consensus
• Anticipates client or project needs, communicates potential solutions. Conveys CDW experiences and positive outcomes to build client confidence and trust
• Develop and manage a detailed schedule and work plan

Requirements:

• Bachelor's Degree and 4 years of experience in project management or four years of CDW Services experience OR 8 years of experience in project management or 8 years of CDW Services experience
• Two or more years of experience in leading small to medium scale projects in a professional services organization
• Project management or agile consulting experience as it pertains to advising clients of delivery best practices across multiple technology stacks (e.g., Cloud, Security, Infrastructure)
• Ability to support presales activities and look for new sales opportunities to help the client achieve organizational goals while growing CDW's portfolio of work
• Participate productively in virtual teams in order to improve Project Management processes
• Experience Project Managing projects with several technologies
• Demonstrated ability to take accountability for projects and their results, be fiscally responsible and lead teams to meet project success factors
• Working knowledge of one or more formal project management methodologies, proficiency with tools such as Microsoft Project/Office
• Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective
• Applies discretion when dealing with sensitive/confidential information
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines
• PMP and/or Agile Certification(s), a plus
• Experience using both Waterfall and Agile methods (Scrum, Kanban, etc.) to manage projects, a plus