Product Manager, Hardware, Hardware Support, and Supplies

IDEXX provides technology, products, and services that support veterinary practices and animal health. The Senior Product Manager will lead the strategy, financial performance, vendor management, supply chain operations, marketing, and customer experience for the hardware, hardware support, and practice supplies businesses.

Responsibilities:

• You will own the P&L performance, pricing strategy, budgeting, forecasting, and financial health of the Hardware, Hardware Support, and Practice Supplies businesses
• You will define portfolio strategy, including product selection, vendor relationships, lifecycle management, product transitions, and expansion opportunities
• You will partner with Quality Assurance and Engineering teams to guide products through validation and onboarding processes before release to customers
• You will manage inventory strategy and collaborate with Procurement and Logistics teams to maintain appropriate stock levels across multiple North American warehouses
• You will oversee the business strategy, pricing, customer experience, and operational performance of the Hardware Support subscription business
• You will work with Sales leadership to develop pricing programs, promotional initiatives, referral strategies, and commercial offerings that support revenue growth
• You will lead commercial marketing efforts, including catalogs, promotional campaigns, sales materials, and customer communications
• You will manage relationships with key vendors and OEM partners while negotiating pricing, addressing product quality concerns, and resolving escalations
• You will serve as a senior escalation point for significant customer and product issues, partnering with vendors and internal teams to drive resolution
• You will analyze business performance data, identify trends, and implement actions that improve revenue, margin, inventory management, and customer satisfaction
• You will lead and develop two direct reports while influencing priorities across numerous cross-functional teams that contribute to the success of the business
• You will help veterinary practices make confident technology decisions by ensuring the products and services IDEXX provides are reliable, scalable, and well-supported
• You will occasionally travel up to 15%, including vendor and warehouse visits

Requirements:

• You have 5+ years of experience in product management, category management, or a related commercial leadership role, including at least 3 years of P&L ownership
• You have experience managing pricing, margins, budgeting, forecasting, and financial performance for a physical-product business
• You have experience managing hardware product portfolios, preferably including PCs, servers, printers, networking equipment, or related technologies
• You have experience working with product onboarding, validation, or gated product introduction processes in partnership with technical or quality teams
• You have experience managing vendor and OEM relationships, including supplier onboarding, commercial negotiations, and quality escalations
• You have experience managing inventory planning, supply chain operations, and product fulfillment across multiple locations
• You have experience using ERP and CRM systems, preferably SAP and Salesforce
• You have advanced Excel skills and the ability to synthesize data from multiple sources into actionable business insights
• You have a demonstrated ability to influence cross-functional teams and drive results without direct reporting authority
• You have experience leading and developing employees
• You have strong business acumen, including experience managing pricing strategies, inventory decisions, and commercial performance
• You have a bachelor's degree in Business, Engineering, or a related field, or equivalent experience
• You have experience supporting small-business customers within veterinary, medical, dental, legal, or similar professional practice environments
• You have experience with major hardware vendors such as Dell, Apple, Microsoft, Lexmark, Xerox, CDW, or similar organizations
• You have experience managing subscription, support plan, warranty, or service-contract businesses
• You have experience with direct marketing, catalog development, agency management, and customer communications
• You have familiarity with remote monitoring and management (RMM) platforms, system imaging, and operating system lifecycle management
• You have exposure to managed service provider (MSP) business models