Sr Bus Systems Analyst

Optum is a global healthcare organization that uses technology to improve health outcomes and connect people with care, pharmacy benefits, and data. The Senior Business Systems Analyst will translate business needs into functional and technical solutions, lead cross-functional delivery, support strategic initiatives such as analytics and cloud migration, and mentor junior analysts.

Responsibilities:

• Serve as the primary liaison between business stakeholders, operations teams, and technology partners to align business and technical vision
• Gather, analyze, document, and prioritize business and system requirements, translating business needs into functional and technical solutions
• Lead solution design discussions and support project delivery from initiation through implementation
• Coordinate with developers, data teams, QA analysts, and business users to ensure successful project outcomes
• Manage stakeholder communication, issue resolution, risk mitigation, and continuous system improvements
• Support production systems, troubleshoot business process issues, and drive continuous operational enhancements
• Develop process flows, business requirements documents (BRDs), user stories, and comprehensive testing plans
• Facilitate User Acceptance Testing (UAT) and validate that delivered solutions meet business objectives
• Provide leadership, mentorship, and guidance to junior analysts and cross-functional team members
• Support strategic initiatives including Apollo Quality, eCW, Zephyr, DataRap, Horizon 360, Analytics and Insights, Affordability, and Cloud Migration programs
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Requirements:

• 6+ years of experience in business systems analysis, requirements gathering, and technical solution design
• 3+ years of experience leading cross-functional projects and driving solution delivery
• 3+ years of experience creating business requirement documents (BRDs), process flow diagrams, user stories, and UAT test plans
• 2+ years of experience providing technical guidance or mentorship to junior team members
• Bachelor's degree or 4+ years of business systems analysis experience in lieu of a degree
• Healthcare domain knowledge and experience with healthcare data and operational platforms
• Experience with strategic programs/platforms such as Apollo Quality, eCW, Zephyr, DataRap, Horizon 360, or Cloud Migration initiatives
• Strong analytical, problem-solving, stakeholder management, and cross-functional communication skills
• Experience with Agile/Scrum software development lifecycles