Job Title
Infrastructure Architect (Hybrid Onsite)
Location
Redwood City, CA
Duration
6 Months
Interview Type
Virtual & In-Person
Description
Job Summary:
Owns the end-to-end technical architecture for managed services engagement — spanning cloud (Azure/AWS), compute and virtualization (Windows/ESXi, Linux), storage and backup (Cohesity), identity (Okta, Active Directory & Entra ID), network (Cisco), endpoint management (Intune), SaaS collaboration (Office 365, Exchange, SharePoint, Box, Zoom, Teams), contact center (AWS Connect), and the ITSM/ServiceNow process layer — ensuring every tower's design decisions fit together as one coherent, secure, and supportable platform.
Key Responsibilities
Own the target-state infrastructure architecture across cloud, virtualization, Linux, storage/backup, identity, network, endpoint management, and SaaS collaboration platforms for the account
Set architecture standards and design patterns that individual tower engineers (Cloud, Windows/Linux, Storage & Backup, Network, IAM) build to, ensuring cross-tower consistency and no conflicting designs
Review and approve high-risk/high-impact changes at the Change Advisory Board from an architectural risk perspective, partnering with the Change & Configuration Management lead
Act as the design-authority escalation point for Major Incidents and Problem Management where root cause sits at an architecture/design level rather than a single component
Lead capacity and scalability planning across the estate, reconciling SOW-committed baselines (such as VM counts and the ~50TB backup estate) against actual deployed footprint and growth trends
Define the reference architecture for identity (Okta plus Active Directory/Entra ID), ensuring SSO, lifecycle, and conditional access design is coherent across both platforms
Own the technical design for one-time/project engagements that intersect multiple towers, such as the AWS Connect IVR deployment, ensuring the delivered solution fits the long-term architecture rather than becoming a one-off outlier
Partner with the ServiceNow ITSM Administrator and Service Management Leads to ensure CMDB, Incident, Problem, Change, Knowledge, and Service Request processes are architecturally sound and reflect the real environment
Produce and maintain architecture documentation — reference diagrams, standards, and decision records — for the account
Represent the technical architecture in account governance (Weekly/Monthly Service Reviews) and customer-facing technical discussions
Top Skills
Required Skills & Experience
10+ years in IT infrastructure engineering, with at least 3-5 years in an architect or technical design-authority role spanning multiple domains
Broad working knowledge across Azure and AWS, Windows Server/VMware ESXi, Linux, and enterprise backup/storage platforms (Cohesity or equivalent)
Strong identity and access architecture background: Okta (or equivalent IDP), Active Directory, and Entra ID/Azure AD, including hybrid identity and SSO design
Solid understanding of enterprise network architecture: Cisco switching, firewalls, wireless, and VLAN/segmentation design
Experience architecting or overseeing endpoint management (Intune/MDM) and SaaS collaboration platforms (Microsoft 365, Box, Zoom) at enterprise scale
Demonstrated experience operating within a formal ITIL-based ITSM framework — Incident, Major Incident, Problem, Change, Knowledge, Service Request, and Configuration Management — ideally on ServiceNow
Experience designing or reviewing contact center/telephony solutions (AWS Connect or equivalent) as a secondary/contributing skill
Strong stakeholder management and the ability to communicate architecture trade-offs to both technical teams and account/customer governance
Experience operating under a managed-services SOW with defined coverage windows, deadband/volumetric clauses, and multi-tower delivery teams
Preferred Qualifications
Experience in a life-sciences/pharma environment with GxP-relevant architecture and change-control rigor
Architect-level certification such as Azure Solutions Architect Expert, AWS Certified Solutions Architect, VCAP, or CCDP/CCDE
ITIL 4 Managing Professional or equivalent
Prior experience as a technical escalation point across a distributed, multi-tower managed services delivery team
Representative Tools & Technologies
Azure, AWS, VMware vSphere/ESXi, Windows Server, Linux (RHEL/Ubuntu), Cohesity, Okta, Active Directory, Entra ID, Cisco (switching/firewall/wireless), Microsoft Intune, Microsoft 365 (Exchange/SharePoint/Teams), Box, Zoom, AWS Connect, ServiceNow
Recruiter
Contact: Lokesh - - Eight three two - Nine nine zero - Two four two six
