Labcorp Genetics Customer Service Support Representative I- Remote

Labcorp is a global leader in laboratory services, diagnostic testing, and drug development solutions that help improve health and healthcare outcomes. The Customer Service Support Representative I serves as a frontline contact for patients, provider offices, and insurance carriers, handling billing inquiries, resolving patient accounts, initiating payment plans, and researching issues using multiple systems while meeting performance standards.

Responsibilities:

• Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers
• Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Strong verbal and written communication skills
• Explain complex WH, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
• Establish protocols and procedures; cross-functional collaboration
• Learn in a fast-paced environment
• Attention to detail and focused
• Team-oriented mindset with the ability to work independently
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Explain billing or account information clearly and professionally
• Energetic, passionate customer service
• Customer‑focused problem solving and resolution skills
• Adherence to confidentiality, privacy, and regulatory compliance requirements
• 1 year or more call center experience or healthcare-related customer service
• 1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
• 1 year or more patient billing
• 1 or more women's health, genetics and oncology specialty testing billing experience
• 1 year or more molecular testing reimbursement experience
• 1 year or more Medicare and Medicaid experience
• Bilingual English/Spanish capability