Advanced Services Engineer-SME

Varonis is a cybersecurity company focused on protecting organizational data and reducing data-related risk. The Advanced Services Engineer – Subject Matter Expert partners with customers post-sale to optimize environments, provide strategic security guidance, resolve complex issues, and drive measurable outcomes across cloud and IaaS platforms.

Responsibilities:

• Drive measurable outcomes from customers through hands-on engagement
• Guide customers through complex scenarios that fall outside standard playbooks
• Assess customer environments and recommend changes that reduce risk and strengthen their security posture
• Translate customer requirements into actionable technical solutions
• Provide guidance on security best practices and product usage
• Lead remediation and optimization engagements
• Troubleshoot and resolve complex, escalated issues both remotely and on-site
• Track and report on engagement progress and outcomes

Requirements:

• Bachelor's degree or equivalent technical education, with 3-5 years of customer-facing role
• Strong communication skills with the ability to engage both technical and executive audiences
• Deep expertise in at least one major IaaS platform (AWS, Azure, GCP), including identity and permissions management and container services (e.g., EKS/ECS, AKS, or GKE); networking experience is a plus
• Familiarity with cloud data and platform technologies such as Databricks, Snowflake, GCP, and Azure
• Exposure to security technologies and enterprise IT environments
• Excellent organizational, multitasking, and interpersonal skills
• Customer-first mindset with a proactive, solution-oriented approach
• Relevant cloud certifications preferred, such as AWS Cloud practitioner, Associate, or Professional; equivalent Azure certifications are also welcome
• Experience with Agentic AI, MCPs, or basic level coding is a plus, though not required