Solution Engineer (Pre-Sales)

Zip is an AI platform for enterprise procurement that helps organizations coordinate procurement across teams, tools, and suppliers. The Solution Engineer serves as the primary pre-sales technical contact, supporting discovery, demonstrations, solution selling, customer inquiries, and collaboration with sales and post-sales teams to drive successful deals and deployments.

Responsibilities:

• Actively contribute to Zip’s sales efforts by supporting prospective customer-facing conversations, conducting discovery, demonstrating our solutions, handling questions, and overcoming objections to help our prospects see the value in choosing Zip
• Own responsibility for responding to customer asks, including follow-up questions, demos, RFx and IT security questionnaires
• Partner with the Sales team to deliver on our sales objectives
• Partner with the Post-Sales Solutions Consultants to ensure our customers experience a seamless transition from sale to onboarding - communicating their needs and objectives with proper expectations set for successful delivery
• Deliver feedback to help us grow and evolve - ranging from ZIP’s internal processes to the actual product as well as competitive insights and positioning

Requirements:

• Visa: US citizen/visa only
• At least 3 years of mid-market B2B solutioning experience in a fast paced organization
• Ability to appeal and tailor messaging to cross functional audiences of varying organization levels, ranging from individual contributors to C-level executives
• Business and process acumen
• Strong solution selling skills - able to articulate the value of software solutions to customers, with messaging focused on how a solution addresses customers' core pain points in a way that differentiates the solution
• Excellent discovery skills - able to lead customers through focused conversations to uncover pain, value, and our path to sales success
• Knowledge of key principles of software integration, including iPaaS and APIs
• Has a strong solutioning mindset - focused on how to help customers envision how our solution meets their needs
• Skilled in troubleshooting technical issues
• Self-starter and quickly able to grasp new technology
• Experience demoing, implementing or administering key applications such as ERPs (NetSuite, Sage, Workday, Oracle), CLMs, GRC, procurement or AP automation platforms
• Industry and / or solutioning experience with P2P / Fin-tech tools related to procurement, AP automation or payments
• Domain and / or educational background in procurement, accounting or computer information systems
• CPA, a plus
• Integration or development experience - especially with using REST APIs and middleware tools