Senior Solution Marketing Manager

UserTesting is a company focused on helping organizations improve customer experiences through human insight, AI-powered analysis, expert services, and participant feedback. The Senior Solution Marketing Manager will develop customer-centered solutions, narratives, use cases, go-to-market strategies, campaigns, and commercial tools across UX research, design, product, and emerging AI use cases.

Responsibilities:

• Develop solutions around customer needs. Understand the problems, priorities, and workflows of key audiences, including UX research, design, product, and other teams responsible for building and improving customer experiences
• Build deep audience and market expertise. Develop a strong understanding of customer roles, buying dynamics, workflows, emerging trends, and how their needs are evolving as AI changes how products and experiences are created
• Turn capabilities into market-ready solutions. Connect products, participant access, AI-powered capabilities, professional services, and other offerings into propositions and use cases that address meaningful customer problems
• Develop clear solution narratives and messaging. Translate complex capabilities into differentiated, customer-centered stories that resonate with both practitioners and business leaders
• Support go-to-market strategy and execution. Partner with Product, Sales, Solution Consulting, Campaigns, and other Marketing teams to prioritize opportunities, develop campaigns and solution plays, and bring new offerings to market
• Enable Sales and strategic opportunities. Create messaging, presentations, tools, and guidance that help commercial teams understand customer needs and communicate how UserTesting can help
• Bring market insight back into the business. Gather input from customers, prospects, Sales, and internal teams to identify emerging needs, refine solutions, and inform future product and go-to-market priorities
• Help shape emerging AI solutions. Apply the same customer-centered approach to new AI-related use cases and markets as UserTesting expands how it supports teams building and evaluating AI-powered products and experiences

Requirements:

• 5+ years of experience in Solution Marketing, Product Marketing, Product Management, GTM Strategy, Customer Insights, UX Research, or a related discipline
• Experience marketing or developing solutions for complex B2B or enterprise customers
• Strong ability to understand customer problems, workflows, and buying dynamics and translate them into clear solutions, messaging, positioning, and use cases
• Experience working with one or more audiences such as UX research, design, product management, customer experience, insights, or other teams responsible for understanding customers and building experiences
• Strong customer discovery, storytelling, go-to-market, sales enablement, and communication skills
• Ability to work across Product, Sales, Marketing, Services, and other functions and turn multiple capabilities into a cohesive customer proposition
• Curiosity and comfort learning new technologies, markets, and customer problems
• Experience with AI, AI-powered products, developer technologies, data platforms, or other emerging technology markets is a plus
• Familiarity with areas such as AI evaluation, agents, human feedback, or AI product development is helpful