Engineering Operations Coordinator

IXOPAY is hiring an Engineering Operations Coordinator to improve operational efficiency, alignment, and continuous improvement across its Platform Engineering organization. The role coordinates delivery, budgeting and capacity planning, incident reviews, compliance, reporting, automation, and documentation in partnership with Engineering leadership and cross-functional teams.

Responsibilities:

• Coordinate Agile ceremonies, team stand-ups, and recurring planning activities to support effective collaboration and delivery
• Manage and maintain Jira backlogs, workflows, boards, and reporting conventions across Platform Engineering teams
• Partner with Engineering Managers and Team Leads to track priorities, identify blockers, and ensure action items are addressed
• Establish consistent processes and operational practices that improve visibility, accountability, and efficiency across teams
• Support production release coordination, including scheduling, change approvals, stakeholder communication, and deployment readiness activities
• Partner with Engineering leadership and Finance to coordinate annual budget planning across headcount, tooling, cloud infrastructure, and vendor expenses
• Track actual spending against budget, identify variances, and prepare regular financial updates and reporting for leadership
• Coordinate quarterly capacity planning by gathering team availability, commitments, and anticipated workload
• Develop clear capacity summaries and reporting that help leadership balance strategic initiatives, operational responsibilities, and unplanned work
• Identify opportunities to improve resource planning, cost visibility, and operational decision-making
• Coordinate post-incident reviews, including scheduling, gathering timelines and supporting information, and facilitating blameless discussions
• Document findings, track corrective actions, and ensure follow-up activities are completed
• Support PCI DSS and other compliance activities by coordinating audit evidence collection, documentation, and submission
• Maintain organized audit evidence repositories and track outstanding requests, remediation items, and deadlines
• Partner with Engineering, Security, and Compliance teams to improve audit readiness and establish repeatable compliance processes
• Develop and maintain operational dashboards and reporting across delivery performance, budgets, capacity, incidents, and other key metrics
• Identify opportunities to automate recurring reports, administrative activities, and operational workflows
• Build lightweight automations using Jira, scripting, spreadsheets, or low-code tools to reduce manual effort and improve consistency
• Maintain accurate and accessible team documentation, including runbooks, process guides, onboarding materials, and Confluence pages
• Continuously evaluate existing processes and recommend improvements that strengthen efficiency, transparency, and collaboration

Requirements:

• 3+ years of experience in Engineering Operations, Technical Program Coordination, Project Management, Business Operations, or a similar role, preferably within a technology or engineering organization
• Strong experience with Jira, including backlog management, workflows, boards, dashboards, and reporting
• Experience using Confluence or similar tools to organize and maintain team documentation
• Experience supporting budget planning, financial tracking, resource allocation, or operational reporting
• Strong proficiency with Excel or Google Sheets, including formulas, pivot tables, charts, and data analysis
• Experience creating basic automations using Jira automation, scripting languages such as Python or Bash, or low-code workflow tools
• Familiarity with software development and delivery processes, including Agile methodologies, CI/CD, release management, and incident management
• Strong organizational and project coordination skills, with the ability to manage competing priorities and maintain attention to detail
• Analytical and problem-solving skills, with the ability to identify inefficiencies and translate complex information into actionable insights
• Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders
• A proactive, ownership-oriented mindset and an interest in continuously improving how teams operate
• preferably within a technology or engineering organization
• Experience supporting Platform Engineering, Infrastructure, DevOps, Site Reliability Engineering, or other technical teams
• Experience coordinating PCI DSS, SOC 2, ISO 27001, or similar security and compliance audits
• Experience working in payments, FinTech, SaaS, or another regulated technology environment
• Familiarity with cloud platforms such as AWS, Azure, or GCP, including cloud infrastructure costs and financial tracking
• Experience with Agile or Scrum practices, including facilitating team ceremonies and supporting delivery planning
• Experience with reporting and business intelligence tools such as Grafana, Tableau, Power BI, or Looker
• Scrum Master, project management, or Agile certifications such as CSM, PSM, PMP, or CAPM