ServiceNow SPM Developer (Strategic Portfolio Management)
Position Summary
We are seeking a highly skilled ServiceNow SPM Developer with extensive experience
implementing and supporting Strategic Portfolio Management (SPM) solutions and a strong
foundation in the ServiceNow platform. The ideal candidate will be responsible for
designing, configuring, developing, and enhancing SPM capabilities while leveraging AI
powered tools and platform innovations to improve delivery efficiency and business
outcomes.
This role requires deep expertise in ServiceNow SPM modules, platform development,
integrations, automation, reporting, and modern AI-assisted development practices.
Key Responsibilities
ServiceNow SPM Development
• Configure and customize ServiceNow SPM modules, including:
o Demand Management
o Project Portfolio Management (PPM)
o Project Management
o Program Management
o Agile Development
o Resource Management
o Financial Planning
o Portfolio Management
o Strategic Planning Workspace
o Objectives and Key Results (OKRs)
o Investment Funding
• Develop and maintain:
o Intake workflows
o Demand assessment processes
o Project and program templates
o Resource allocation and forecasting models
o Financial tracking solutions
o Portfolio health dashboards
• Configure roadmap planning, portfolio hierarchies, funding models, and strategic
objectives.
• Support business stakeholders with solution enhancements, troubleshooting, and
optimisation initiatives.
ServiceNow Platform Development
• Develop custom solutions using:
o Business Rules
o Script Includes
o Client Scripts
o UI Policies
o Data Policies
o ACLs
o Scheduled Jobs
o Flow Designer
o IntegrationHub
• Build and support:
o Workspaces
o UI Builder Pages
o Service Portal Components
o Custom Applications
• Develop scalable and maintainable solutions following ServiceNow best practices.
• Participate in platform upgrades and instance health improvement initiatives.
AI and Innovation Responsibilities
• Leverage ServiceNow AI capabilities including:
o Now Assist
o Generative AI
o AI Search
o Predictive Intelligence
o Virtual Agent
• Utilize AI-assisted development to accelerate:
o Requirement analysis
o Story creation
o Code generation
o Unit testing
o Documentation
• Identify opportunities to automate manual portfolio and project management
activities using AI-driven solutions.
• Support implementation of AI-powered project summarization, risk identification,
forecasting, and recommendation engines.
Required Qualifications
Experience
• 4+ years of ServiceNow development experience.
• 2+ years of hands-on experience implementing ServiceNow SPM solutions.
• Experience working in Agile delivery environments.
• Experience with enterprise workflow automation and integrations.
Technical Skills
ServiceNow SPM
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Financial Planning
• Agile Development
• Portfolio Management
• Strategic Planning
• OKR Management
• Roadmap Planning
ServiceNow Development
• JavaScript
• Glide APIs
• Flow Designer
• IntegrationHub
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• ACLs
• UI Builder
• Workspace Development
Integrations
• REST
• SOAP
• JSON
• Web Services
• MID Server
Reporting
• ServiceNow Reporting
• Performance Analytics
• Dashboard Development
• KPI Configuration
Preferred Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management
AI Persona / Future Ready Expectations
The ideal candidate should demonstrate an AI-First ServiceNow Developer mindset:
• Uses AI tools to improve development productivity and code quality.
• Leverages Generative AI for design, documentation, testing, and troubleshooting.
• Builds intelligent workflow solutions using Now Assist and AI capabilities.
• Understands Agentic AI concepts and ServiceNow's AI roadmap.
• Promotes responsible AI adoption with proper governance and human oversight.
• Continuously explores innovative ways to improve business processes through AI
and automation.
