Customer Service Representative - Part Time

Utility Partners of America is hiring a part-time Customer Service Representative for its call center team in Greer, South Carolina. The role provides phone support, answers customer questions, resolves service issues, and documents interactions.

Responsibilities:

• Provide professional and courteous customer service over the phone
• Assist customers with inquiries, concerns, and service-related questions
• Resolve issues using strong problem-solving and conflict resolution skills
• Document customer interactions accurately and follow up as needed
• Maintain a positive, respectful environment with customers and coworkers

Requirements:

• Bilingual English/Spanish candidates are strongly encouraged to apply
• 1–2 years of customer service experience (call center preferred)
• Strong listening, verbal, and written communication skills
• Excellent telephone etiquette and customer service mindset
• Ability to multitask, stay organized, and manage time effectively
• Comfortable working under pressure and handling objections
• Working knowledge of Microsoft Office
• Must be at least 18 years of age
• High School Diploma or GED required
• High school or equivalent (Required)
• Call center: 1 year (Required)